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I regret to say that my experience with the customer service was far from satisfactory. Despite numerous attempts to address a seemingly simple task, the communication was unfortunately inadequate, leading to a frustrating back-and-forth. This not only resulted in the loss of several days, but also failed to yield a resolution to the issue at hand. A better understanding of the customer's needs and clearer communication would significantly enhance the overall service experience. In this instance, I'm disappointed to say, those expectations were not met.
Hi there, we are clearly disappointed that you didnt have a positive experience and please accept our sincerest apologies. You say 'numerous attempts' though, we delivered only two initial versions of the feed for your testing - I must be clear - it is possible to stick the landing immediately but it is a far from unusual to have to try a few times before an ideal configuration is found.
I said in our last communication re the latest feed, there were still question marks about your exact requirements re. the product images. We had ideas of where to go should we not be successful & we would certainly have got there eventually given time. We didnt get to the third version of course however.
I'm sorry for the wasted time though & hope you do get sorted with another feed, but I would advise a little more patience for what its worth.
We completely take on board problems with delays in comms over the weekend however, we fell short of our normal high standards here & will seek to remedy this.