Recensioni (409)
Restringi
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In base alla valutazione
not sync at all
Hi there,
Here is Julie from Feedhub team. First of all, I sincerely apologize for the experience you have. Although our company strives for 100% customer satisfaction, it’s clear we’ve fallen short in this instance- and frustration from your end is justifiable. However, we genuinely wish you could reach out for our support first before leaving a review on Shopify. This truly breaks our heart.
I have sent you an email to get the details about your concern so I can deliver the proper solution right after the review was left. Until now, I have not received any response yet from you. Could you please kindly check your mail box and give us another chance to support you better? This will prevent other unwanted situation from occurring in the future and strengthen your business growth.
Looking forward to hearing from you. From the bottom of my heart, I really want to settle this and help you out.
Kind regards,
Julie
App had issues so i wanted to remove it but there isn't functionality to remove the feed so now im stuck with broken products in my merchant feed
Hi Brock,
Users are not able to delete the feed in-app since it is a back-end thing, so our team already deleted it for you.
Moreover, you can also delete our feed on Google Merchant to make sure that there will be no product from our feed there. Simply go to Feeds, hover on Content API, and press the Bin icon to delete our feed from your Google Merchant account.
Warmest regards,
Vivian
Do not use this app! If you uninstall the app, the feed will remain in your Google Merchant feed settings. I have deleted it about 5 times now and it keeps coming back. I don't want the app anymore. I found a better one. The customer service is inept and they don't even know how to make their own software function properly. BEWARE!!!
Hi Emily,
Here is Felix from OneCommerce and kindly accept my sincerest apology for the inconvenience you faced.
As I explained, this is the first time that we've witnessed this situation so we don't have much information about the root reason but we did try to prevent the feed from being re-generated on your GMC from our end as soon as we received your concern on Sep 12th. I even wrote an email to follow up with you so we can update the situation 2 days later but there was no reply.
We did not aware that the feed was somehow appear on your GMC because as I explained, it is not possible with the app's mechanism. However, we truly want to help you find the root cause and get rid of it so I tried reaching out via emails and provide a solution which I think it is possible to apply in this case. Can you kindly check it and let us help you out?
Looking forward to hearing from you.
Felix
Socialshop by OneCommerce