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The review layout is well thought, and customers are automatically emailed a couple of weeks after purchasing a product. The support is so quick. I had a couple of changes I wanted to make and they got back to me in minutes.
Thank you so much for your review ❤️
We are glad to hear that you've had a great experience using our app so far and thank you for trusting us to help you gather your reviews!
Please reach out to us at any time if you need anything 🙂
Works great, easy and reliable. Great looks. :)
I installed the app and had a few questions. Holden was the best and even adjusted CSS for my website. 10/10 would recommend.
Enjoying the app so far! Easy to use, helpful staff and really fast and friendly customer service!
So easy to set up myself (and I'm not familiar with doing this before!) and the support was unbelievably prompt when I had some questions. Loving the app so far!
They are great, respond fast and also take the time to send you photos to further help you
i would recommend this app it is amazing .... although I am paying quite a bit so to have reviews go on automatically if I don't allow them is annoying, as I have had an uptight review from a customer who expected something free as I do buy one get one free on some items, the item was not and she tried to leave a one star even though she liked what I had made , so that isn't fair as the job done and what I had made her was beautiful. But thank you I do love this app my darlings and the fee is worth it x
Thank you for your review ❤️
We are so happy to hear that you are liking our app and would recommend it to others, that is greatly appreciated!
Please reach out to us at any time if you need anything 🙂
The setup and integration was a breeze. The support team at Fera couldn't be more helpful. Thank you, Fera team!
Love the backend interface and how it turns out on our e-commerce store. Fera is easy to use and has powerful functions available for customizations, etc. The support team is efficient and helpful is resolving our requests too!
I really like Fera and have been using it for years. My biggest positive is the "Reply using AI" feature that was introduced recently. I always struggled replying to customer reviews whether positive or negative. And just always wound up sounding like a robot. Trying to think of creative ways to say "thank you" was really hard! Now I click a button and Fera writes a reply for me that sounds way better than anything I could write. it takes seconds. The options are endless too with integration with other apps. I can easily import my Etsy reviews which is really great. Thank you Fera - you've helped me build a successful business!
Thank you so much for your review ❤️ and thank you for continuing to trust us to help you gather your reviews!
We are genuinely so happy to hear that you have been enjoying and utilizing our new AI Reply feature. That’s what this feature was rolled out for, to make replying to customer reviews easier for our merchants 🎉
Thank you once again for trusting us and using our app for all these years! As always, please reach out to us at any time if you need anything 🙂