Avaliações (5 999)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
1 de novembro de 2024

I signed up in 2023, and had a great experience, until now.

I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee.

I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour.

Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number.

Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE.

DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.

Juci Roots
Estados Unidos
Aproximadamente 1 ano usando a aplicação
28 de janeiro de 2025

Easy to work with

3scentscandles
Estados Unidos
4 meses usando a aplicação
11 de dezembro de 2024

Loving this app! Customer service is great! Thank you!

Wake Up & Glow
Canadá
Aproximadamente 2 meses usando a aplicação
25 de novembro de 2024

Great customer service. Roel is super nice and reactive!

The Memorists
Canadá
4 meses usando a aplicação
1 de dezembro de 2024

excited to try

Espresso Beauty
Estados Unidos
3 meses usando a aplicação
31 de outubro de 2024

Roel Help me a lot. Thanks to him

Plazasoftware
Reino Unido
Quase 5 anos usando a aplicação
16 de janeiro de 2025

Just installed the app. Amazing customer service. App is really easy to use

Valérie Simon
Canadá
Aproximadamente 20 horas usando a aplicação
11 de janeiro de 2025

Set up was really easy. I was hesitant at first, but it worked very well. What I appreciated most was that it allowed me to send a one-time review request to historical customers (those that had previously placed orders).

Amazing Awaze
Estados Unidos
26 minutos usando a aplicação
22 de novembro de 2024

Really great support

Kiddie Majigs
África do Sul
Quase 3 anos usando a aplicação
17 de outubro de 2024

I had a great experience with Mercy from Fera's customer support! She was attentive and knowledgeable, addressing all my concerns with patience. Her exceptional service made the process seamless. Thank you, Mercy!

The Rewind
Líbano
8 meses usando a aplicação