Avaliações (5 810)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
24 de outubro de 2023

Still learning all the ins and outs, but we've already generated reviews after just a couple of days. This app makes it so easy to collect reviews, even from past customers. Love it!

Bone Daddy Blade WerX
Estados Unidos
4 days usando a aplicação
16 de novembro de 2023

Awesome app, woks great, I synced my reviews from etsy.

PrettyMuchStudio
Polónia
5 months usando a aplicação
5 de agosto de 2023

Best of best review app. So easy to set up! Many functions and options in settings. Recommended 100%.

Wheelsup.cz
Chéquia
3 months usando a aplicação
17 de outubro de 2023

We have looked everywhere to try and find what "view customer journey" means.

Rubber Ducky Isopods
Estados Unidos
7 months usando a aplicação
23 de setembro de 2023

Nice app, nice design and nice features i would recommend to use this app for reviews

YG$shop
Índia
About 1 month usando a aplicação
28 de julho de 2023

I am surprised that there are so many good reviews, as I had an awful experience using this app. The custom incentive function is broken, so I can't reward customers with points from our rewards app (Smile) that is integrated with Fera.

I've been emailing their team for weeks, get a lousy response with no helpful information on expected timelines from their engineers, thank them for their "update", and then don't hear from them for a week until I circle back to them for an update. I've become straightforward in my requests to get actual time estimates and have been ignored. Very disappointed. Uninstalled Fera and am moving forward with a different app.

Roeda
Estados Unidos
21 days usando a aplicação
Questão respondida por Fera Commerce Inc 31 de julho de 2023

I'm sincerely sorry for the trouble! There was, in-fact, no bug here, but rather just a rare miscommunication between our engineering team and our support team which resulted in your delayed resolution.

The issue stemmed from our new loyalty app support for review submission rewards (Joy loyalty, Bon loyalty and more) so you’re not stuck to 1 loyalty app. In doing so we added some confusion about how our Smile loyalty integration is configured.

The engineering team was working on some UI improvements that created the confusion for you in the first place which took a few weeks to complete, but that should not have delayed letting you know how to continue with our partner Smile.io without problem.

I sent you an email before seeing this review about how we're going to DO BETTER for all merchants in the future to prevent further communications and how we're going to COMPENSATE you for the troubles.

Again, I am incredibly sorry for the miscommunication! We will do better moving forward - I promise!!

- Jay (CEO)

9 de novembro de 2023

It is user friendly app, it has a lot of free features which is encourage you to keep on using it.

Skippy MENA
Líbano
4 days usando a aplicação
16 de agosto de 2023

Easy to use, exactly what I was looking for. No fuss, no annoying pop-ups, I think this is the best among the review apps.

Mysophonic.co.uk
Reino Unido
About 1 month usando a aplicação
29 de julho de 2023

This app helps to seamlessly bring reviews over from elsewhere and pair up with your shop listings!

Fat Pom Poms
Reino Unido
About 1 month usando a aplicação
2 de agosto de 2023

So far this app has been amazing. Love the way it looks on my sites theme. It was INCREDIBLY easy to get setup and use. I contacted support one time and they were awesome helping me out. Out of the few handfuls of review apps I installed and tried out, this will always be the one I recommend. Well worth the money each month.

Mcrwaxco
Reino Unido
About 20 hours usando a aplicação
Questão respondida por Fera Commerce Inc 24 de agosto de 2023

Thank you for your review ❤️

We are so happy that you found the setup easy and are liking the theme on your website!

Please reach out to us again at any time if you need anything 🙂