Recensioner (6 036)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 95 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
16 december 2024

Thank you Roel for helping me sort out my problem with the widgets! Super helpful!

MAN SCARF
Sverige
Ungefär ett år användning av appen
4 november 2024

I needed help, badly, i reached out in the chat box, never know what I am going to get, I am not a computer savvy person, but I find many providers have chat people who don't know whats going on. These guys totally rocked. Holden took care of me. I made some errors a few times, things were my fault, and he got me through. I am very appreciative for his excellent service and getting it done.

There's reviews up on my website! Thanks Fera!

FULLON Plant Pro
USA
20 dagar användning av appen
20 november 2024

i’ve gotten 7 or 8 reviews so far with Fera in the last few weeks and am very satisfied with the app. we use the public API to show reviews on our non Shopify store which was easy to set up.

TRMNL
USA
4 månader användning av appen
18 november 2024

The support team was incredibly helpful and responsive. They addressed my concerns quickly and provided clear solutions. Their professionalism and friendly attitude made the entire experience smooth and stress-free. Highly appreciate their efforts!

BestSelf Co.
USA
Ungefär 2 månader användning av appen
9 november 2024

I love it! We even have options for how the reviews appear on our site.
A big Thank You!

Groovy Good Gadgets
USA
3 månader användning av appen
20 november 2024

Holden went above and beyond to fix my store issues. Amazing customer service and definitely can highly recommend this app.

Moonglo
Storbritannien
4 månader användning av appen
1 november 2024

I signed up in 2023, and had a great experience, until now.

I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee.

I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour.

Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number.

Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE.

DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.

Juci Roots
USA
Ungefär ett år användning av appen
8 januari 2025

Such a convenient app, user friendly and auto syncs customer reviews! Support team answered my question right away in one response my issue was resolved!!

JOLLY
USA
2 dagar användning av appen
15 oktober 2024

These guys are so helpful! I moved from Etsy and has been so great to take my reviews with me! Highly recommend this app!

Coca + B.
USA
3 månader användning av appen
17 oktober 2024

I had a great experience with Mercy from Fera's customer support! She was attentive and knowledgeable, addressing all my concerns with patience. Her exceptional service made the process seamless. Thank you, Mercy!

The Rewind
Libanon
8 månader användning av appen