FetchApp

We've been using Fetchapp for over 10 years. We have over 1,000 downloads almost every day and Fetchapp has been very reliable and easy to use. Support has also been helpful and responsive when needed.

We have used this app for about 10 years now for our software publishing company and have been extremely pleased with the function & support of this product. Very highly recommended.

Updated 5/25/26 - We continue to use FetchApp and continue to receive quality support as our needs grow and expand. Very happy with them. Updating as I did not see any newer reviews come in.

Amazing app. Works with multiple files in one product that was exactly what I needed. Works flawlessly.

I have used this app very successfully for the past 2 years without problem. However over the last 48 hours I struck a problem uploading files - FApp told me the files were successfully uploaded and I went ahead and attached them to my products - without any warning that the files were "created" but not in fact "uplpaded". So when I sent the email out with the updated files (to over 300 customers), they were unable to download because the files were not there. FApp told me the problem was the browser at my end. I cleared the settings of all browsers without luck. I then got our IT guys involved (at $$) who also could not upload using their computers. Long story short after 2 days FApp tells me it was a naming issue (I had "+" symbol in the name). My very first ticket I asked if it was a naming issue and this seem to be ignored. In the mean time I had some very frustrated customers and FApp seemed to have no sense of urgency re my issue. Good app but poor customer service (particularly untimely) in times of need.

After having used this App for over a year now, i can say that it is simple fantastic. It has never failed us once, it is easy to use and very easy to set up.

Great when it works but beware, in the month I've been using this app it has twice had an 8hour outage resulting in customers not receiving their download links.

The outages have occurred out of regular office hours and it seems there is no-one in the Fetch App office to either monitor the system or respond to support tickets making me wonder why "support staff on call 24/7/365 to ensure best performance" is listed on their website under the features list.

I understand that technology breaks but who can afford to wait until someone rolls into the Fetch office to fix a server issue that occurred after 6pm the previous day?

Again, great app when it works but if you use this app be prepared to stay up all night manually sending download links to your customers or set-up a revised order confirmation warning customers of a delay in the delivery of their download links.

Currently seeking an alternative download app.

App does what it says it does. Easy, reliable and reasonably priced in my opinion. User interface etc. could be prettier, but that doesn't really matter in terms of our experience with the app.

We've been using FetchApp for a long time and we've had no issues. It's incredibly easy to manager and add new products. You also get total control of setting the number of times a product can be downloaded, cancel orders or resend orders. I'd happily recommend it!

I have only started using this app on Saturday evening and allready had a big respsonse to our download, I have been delighted with FetchApp, I had a wee issue but they have resolved this and I now know where to go if this happens again. Totally brilliant. I went for 50mb package. Definately gets 5 stars from us.

App is well worth the money it costs. When I accidently delete a file off my computer it's nice that I have a backup aka this app. The only thing I wish could be different is to be able to add files to it while in the Shopify app and wish my customers could get a download all feature in their email links when their order has multiple digital orders. I did have an issue and they had great communication.