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I used it for a while. It seemed like a large-scale operation with a bright future, but in practice, things often didn't go as planned. I would place orders for customers and pay high shipping fees to get the goods to them as soon as possible, but the orders were always delayed. Some orders were even delayed for more than 10 days. Before I placed the order, they said they had enough stock, but they could never ship the goods after I placed the order because they were out of stock. It was very puzzling, and customer service didn't offer any solutions.
Thank you for your feedback, but we believe there may be an error. We have carefully checked our records and found that you installed the app on February 7th, and there are currently no orders being processed.
A 10-day shipping delay on the day of installation is impossible. We pride ourselves on real-time inventory and professional customer support. If you are a genuine user experiencing this issue, please provide your order number so we can resolve it immediately. Otherwise, we suspect this might be a review for another service.
Due to frequent stock shortages, I received numerous order refund complaints from customers. I later discovered that only the tracking numbers had been updated, but there was no actual tracking information. Because of this, I had to compensate customers a large sum of money.
We have carefully checked the records and found that you installed the app on February 26th, but did not register an account with us. Your store is not even open, and there are currently no orders being processed.
We pride ourselves on real-time inventory and professional customer support. If you are a genuine user experiencing this issue, please provide your order number so we can resolve it immediately. Otherwise, we suspect this may be a review of another service.
The service was absolutely terrible. Customer service was incredibly slow to respond. Before we started working together, they said the item was in stock, but afterwards they said it was out of stock and they couldn't ship it. Customer service couldn't resolve the issue and their responses were very slow, wasting a lot of my time. During the communication process, they couldn't offer any effective solutions. It was incredibly frustrating!
Dear Friend:
Hello. We sincerely apologize that this experience did not meet your expectations. We attempted to contact your business manager but were unable to find your associated WhatsApp number on the platform, thus preventing us from communicating with you promptly.
We always prioritize customer satisfaction and are committed to resolving practical issues in e-commerce operations for every user. To resolve this matter for you as quickly as possible, could you please provide a valid contact method? We have initiated an internal investigation into your feedback and will follow up fully.
Furthermore, we have applied for a corresponding compensation plan for you and look forward to the opportunity to communicate directly with you to properly resolve this issue. Thank you for your trust and patience.
We look forward to your reply.
This app was extremely disappointing. First, the currency and prices had to be manually converted. Worse still, there were no product descriptions at all, and they were very vague. Shipping was also incredibly slow, with some orders taking over 15 days to ship. Customer service was also consistently unreachable. I personally do not recommend using this app.
Hello, we are very surprised by this comment because our backend data shows a completely different situation.
Your account was registered on the same day, and the app was installed just that day. It's impossible for it to show "used for a period of time" or "delayed by 10 days" within a few hours of installation. 2. Order Records: Our system shows that your store has no orders. We haven't had the opportunity to process any shipping or inventory for you. 3. Store Status: We noticed that your Shopify store is not yet activated/open.
We take order fulfillment very seriously, and our customer service staff are always online. Please contact us if there is any misunderstanding or misidentification, and we will be happy to clarify.
It was great experience until you get a quote and you tell them its to high price (maybe we could negotiate with buying thousands of units) but they make fun of it. Very unprofessional. Seeking another place.
Hi Goodsnova,
First of all, we sincerely apologize for making you feel disrespected and unprofessional. This is definitely not our original intention, and we feel extremely sorry for the bad experience caused by this misunderstanding.
The emoji sent by our team was actually meant to express a relaxed attitude when communicating, not to make fun of your proposal at all. We fully recognize that your idea of "negotiating the price by purchasing thousands of units" is a very valuable cooperation intention, and we should have responded to your needs more seriously and formally.
We really hope to have the opportunity to make up for this mistake. If you are still willing to give us a chance, please feel free to contact us via [customer@fforder.com]. We will arrange a dedicated account manager to discuss the specific details of the order and the price with you seriously, and provide you with a solution that meets your expectations.
Once again, we apologize for the trouble caused to you, and we will also strengthen the training of the team's cross-cultural communication skills to avoid similar problems from happening again.
Best regards,
Equipe FFOrder
I downloaded this app, only to be very disappointed. there are no options of changing the displayed currency to other currencies. So everything has to be converted. Then to top it off there are no product descriptions with anything. The shipping also seems a little long compared to other sites. Maybe when you get this sorted i will come back, it is a shame as you have some lovely products.
Dear Glenn：
We're sorry that our APP didn't meet your expectations. We follow international trade practices and default to US dollar settlement only. If you need to use euro or pound for settlement, you can contact our agent for handling, as we also support these currencies. The shipping duration you saw is for the cheapest shipping method. If you're willing to choose another shipping option, it should be delivered in as fast as 7 working days. We're very much looking forward to communicating with you again. I've arranged for a dedicated agent to contact you to resolve the issue. Thank you again for your suggestions.
FFOrder Team
O tempo de resposta foi incrivelmente lento e o atendimento ao cliente foi apático, completamente inseguro. Eles nem sequer resolveram o problema! As informações de envio ficaram bloqueadas por dias sem atualização e, por fim, apareceram como não entregues, sem nenhuma explicação.
É uma perda de tempo e energia, e o serviço de pós-venda é praticamente inexistente. Esse tipo de serviço é simplesmente inaceitável! A avaliação negativa é merecida; a experiência de compra foi absolutamente terrível!
you installed the plugin at 11:45 AM on August 5, registered the plugin at 11:48 AM on August 5, and the contact phone number and email of the unauthorized store were both incorrect. Without using the plugin, it left a negative review at 6:27 PM on August 5, saying that our logistics information had not been updated for a long time, and the package had made no progress.
A Japanese leaving a negative review in Portuguese is really a poor act!
Am I right, Japanese from Shenzhou Computer Building in Shenzhen City!