Digital Downloads ‑ Filemonk
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Haven't had a huge amount of experience with the app itself at time of writing as I'm still doing legwork on digital options while setting up my store, but I've spoken with Vishu from Filemonk on a few occasions now, and he has been incredibly helpful and quick to respond to my queries and questions. The customer service is definitely great here.
After an initial miscommunication the app developer reached out to find a solution. Would update to 5 stars once this will be finalised.
Thanks so much for writing a review and for working with me in understanding the problem and rectifying it. It's been 2+ years of running Filemonk and we work hard to do our best in supporting merchants. Let me know if there's anything else I can help you with. :)
-- Sandesh / CEO
This app is very good, I've never had a problem and neither had my clients, also the users support is great!. I've been using Filemonk for a few months now and it's been running quite smoothly. All my initial setup issues were resolved very promptly by their customer service representative Sneha. I needed to view 50 products instead of 20 and they were able to change the default through their back end specially for my requirement. Also I needed my products in a particular sequence and this was also ...
Thank you for your detailed review! It’s fantastic to hear that Filemonk has been running smoothly for you and your clients. I’m glad I could help with your setup and customize the app to fit your specific needs. Your satisfaction is really important to us, and we're always here to make sure everything works just the way you want it. :)
- Sneha / Merchant Success
Funciona muy bien, permite enviar mails post compra con link de descarga y ofrece amplio espacio para subir documentos como producto digital. Fácil de usar. Lástima que el botón de descarga inmediata posterior al pago solo este disponible en plan de pago y no versión gratita, pero es una buena alternativa para negocios con ventas recurrentes. La recomiendo.
Awesome Experience! It's quite easy to get around yet very versatile. They even gave us some free extra storage to get started!
Great tech support!
Great App for creating a links to templates in Canva. It would be even better if the order was automatically marked as fullfilled in shopify. Currently I have to do this manually.
Hi there! Thanks for the feedback, we do have the feature to automatically fulfill orders with digital products on all our paid plans.
I've sent you a personal email with all the details :) Please feel free to reach out if you have any questions about this, we're here to help
-Anaam / Merchant Success Lead
So far so goo, customer service was helpful
Thank you for the review! So glad to know Filemonk is going great for you. We're always here to help. :)
对于中国的商家语言设置没有中文有的时候工作没有搞懂或者无法顺利完成
Hi good day,
So far this app has been really good. I have not had any issues with it so far. Customer service has been great. Very timely and responsive. I would recommend this app to anyone.