Digital Downloads ‑ Filemonk
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this app has been great and really easy to set up! I love all the features and customizations, like watermarking my files, adding download buttons and links where I want them, etc. The support is also great! They are really friendly and I've received help really quickly, taking care of any issues I've come across. They've also shared links to instructions on what they've done so I'm able to learn how to update things on my own in the future as well. Highly recommend!
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the app's features, including watermarking files and customizing download buttons and links. It's great that our team could assist you quickly and provide helpful instructions to empower you for future updates.
If you ever need more support or have questions, just let us know. We’re here to help! 😊
- Nagaraj / Technical Support Specialist
Super good! And they have amazing customer service.
Easy to use! I love the option that allows you to notify buyers of updates.
App is amazing and tech support is the best I've received from any apps on the Shopify store. These guys are on the ball, patient, and extremely helpful. I had a few user error snags and it took minuites to figure out. Now the app is running smoothly and my customer are happy!
Thank you so much for your Awesome review! :) It makes me really happy to learn that your customers are happy. It is a pleasure for us to provide help and support. I'm glad to learn that you find our app easy and our support helpful.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk!
-Vishu / Senior Technical Support Specialist
I have just started using filemonk, so I can't really tell if this app works for me. However, I must stressed that filemonk support is fantastic. I chatted Nagaraj for support, and he has been very helpful and able to solve my issue and elevate my concerns. Thank you filemonk.
A useful and easy to use app.
Still a newbie in using it, but I am pleased so far.
Thank you so much for your kind words! :) I'm very happy to learn that you're finding things easy.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk!
-Vishu / Senior Technical Support Specialist
Nagaraj was extremely helpful! He solved the issue, was polite and curious, and was a joy to work with.
Really impressed at the support I received. Was struggling to link my digital product so used the chat facilities. Managed to lose the chat switching between screens but within a few minutes had received a personalised video by email showing me exactly what to do. Over and above customer service
Thank you so much for the kind words in your review :) It was my pleasure to help you get set up with Filemonk.
So glad to hear that the video that I sent helped you. Feel free to reach out for anything, we're always around to help.
Wishing you the best of luck!
-Anaam / Merchant Success Lead
This is a pretty good and organized app for digital content selling website. I am highly recommending to give it a try. Their support is also pretty quick and helpful, specially Anaam from their support team helps me a lot.
I like this app, and the support team is always quick to help with any issues. I hope the app remains user-friendly.
Thank you for your feedback! 😊 We’re so glad to hear that you like the app and that our support team has been quick to assist you. Ensuring a user-friendly experience is a top priority for us, and we’ll continue working hard to keep it that way!
If you ever have any suggestions or need help, don’t hesitate to reach out. Wishing you all the best with your business!
- Sneha / Senior Technical Support Specialist