Digital Downloads ‑ Filemonk
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Asked for a bulk delete feature and they installed one right away. Very good service. These guys rule. Use them for your digital downloads, you won't regret it. The app works perfectly and is better and cheaper than the others I have tried here. And I tried them all!
Very easy to use, intuitive and with great support. Keep it up!
Great app, great developers!
Effective, helpful, reliable!
Filemonk has been the best. Really easy to setup & has made the selling of my ebooks absolutely blissful on shopify. Highly recommend Filemonk for selling your digital products.
We have been using for over 6 months. Digital Downloads App works well for our purposes. Thank you
easy to use and good setup. I look forward to growing my business using this app.
SUPER great service & they've gone above and beyond and made their systems even better for their user. LOVE THEM, USE THEM!
What a fantastic app and great service! Anything that you need help with, they are there for you. It made the transition from another app quick and easy. Highly recommend :-)
In just one day, all clients are unable to download files as they are flagged as 'infected.' We're now receiving more and more emails every hour from clients concerned that we may be spreading viruses. This issue is a significant setback for our company. Currently, the app is unusable, as even we are unable to download our own files.
UPDATE
Thank you, Sandesh, for the thorough explanation and for addressing the issue with such detailed insight. We’re glad to see that significant changes have been implemented to improve the app’s security. For now, we’ll keep our rating at 3 stars, but if things run smoothly over time, we’ll consider updating our review. In the meantime, we’ll continue testing to ensure our clients don’t encounter any further upload issues. We appreciate your proactive steps and hope this leads to a more reliable experience for everyone."
UPDATE 2
It's been a week and all the problems have disappeared, it seems that the newest updates were truly needed for it to happen. We're really happy from the results, so the review goes back up to 5/5.
Hey there! Thanks for writing a review, and I'm sincerely sorry for the trouble. Unfortunately, one of the stores using Filemonk sold malicious content; our domain was then flagged by Google and we had to work through a security review to get it resolved. Within 24 hours of being made aware of the problem, we got it fixed and now we're working on a few more changes to ensure that this never happens again.
Filemonk operated on a trust-based system - we believed that most content sold is legitimate and there was no need to police it. But increasingly, I can see that we need to do better to protect our merchants and your customers. To that extent, we're introducing new moderation checks, introducing an acceptable content policy, changing how we handle downloads and email domains. It's the broadest set of changes on the security front in a long time.
I've sent a more detailed reply to your email with specific details on what we're doing. Please do take a look and I'd love to hear from you on it. Once again, sincerely sorry that we didn't do all of this ahead of the issue. In any case, my only priority is ensuring that this cannot happen again and we'll work as hard as we have to to make this true.
-- Sandesh / CEO