Digital Downloads ‑ Filemonk
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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It was free when I got it a few months ago and now it's 3gb free bandwith per month. That's like nothing. Digital Downloads by Shopify gives more and is free. This got paid, we lost functions, so this app goes bye bye
Hey there! Thanks for writing a review, and sorry for the trouble. We do our best to support merchants with a high quality app that's feature rich and incredibly cost effective. While we ran the app free for some time, we had to introduce paid plans eventually to continue building the app. Since your review, we've added more plans and options - now you can sell up to 30 orders per month for free and upgrade only when you're ready. Not only that, we run seasonal promotions that can get you the app for up to 60% off for 3 months.
We'd love to see you on the app again if you'd consider giving us another chance. I'm sure that you'll come to love the app after seeing how far we've come in feature set and pricing. :)
-- Sandesh / CEO
I wanted to offer subscription products to my store, so I purchased this, however there was no support available to assist me with setup, so I cancelled,
Hey, there. Kartik here from Filemonk. Thanks for trying out my app and leaving your feedback! I understand that my delayed response was not ideal. I'm sorry about that. I'm a 1 person team, and I try my best to be available for all customers 24*7. Unfortunately, I was not able to do that in the last 24 hours because I was in between multiple flights & airports tending to a personal family emergency. I could not find a stable internet connection to reply in time.
I see 4 missed chats from your store sent in 14 hours between 15 Nov 04:36am and 09:41pm. I do my best to reply within 24 hours and I would have replied latest wthin 48 hours (as you may have seen my email by now). Again, my sincerest apologies for being unable to reply so quickly. My family comes first and I had to take care of them.
I'd be more than glad to help you out. Filemonk is quick to set up and easy to get started. Please take a look at your inbox and reach out at anytime. :)
This app has made it possible to upload several attachments to one product, which has been a life saver for my company. Support was friendly and helped out almost instantly. Thank you Filemonk!
Thank you so much for the kind words in your review! Please feel free to reach out if you have any feedback, suggestions or queries. Have a great day. :)
I needed to sell customers .mp3 files as a product. I created the product pages in Shopify then used Digital Downloads - Filemonk to import the product .mp3 file and set up the link between the .mp3 file and the product page. Digital Downloads- Filemonk had all the capability I needed to review the product-mp3 file links and the .mp3 files to be sure every product was linked and links were correct. I had one product linked to two .mp3 files and two duplicate .mp3 files one of which was not linked. It was easy to fix both problems.
great free app at the start however if i had known that this would change to a paid app i may have not used it as the prices are steep and so now ive a lot of hours uploading all my files to now having to find another suitable app or website for my downloads as i cannot justify your prices.
Hey, there. Kartik here from Filemonk! I completely understand your concern, and I wanted to let you know that as one of my first few customers - 1) you have access to all paid plan features & no limits on bandwidth for the next 3 months, and 2) I'm more than happy to provide a discount on any of the plans if you're interested.
As a 1 man team, I need to make sure that the apps make some revenue so I can re-invest it back into support, building new features and helping you get more done. But there is no rush and I'm happy to support you until you're ready to pay.
I've also sent you an email and I hope to hear back from you soon! :)
I found this app when looking for a good way to organized our digital product library. I was very impressed with the intuitive interface and how easy it was to set up. So far we have had no issues to note and it has done everything we need.
I asked for support and received a response not even 5 minutes later. I also really like the option to stay on a free plan if you don't have more than 30 orders a month. This is great for small businesses or someone who's just starting out. Thank you! :)
A great plugin with great customer service!
It's amazing that I can use these services for free. I'm willing to pay a subscription fee. And it would be nice if there was a function for customers to receive receipts.
Thank you so much for the kind words in your review! I would love to understand more about customers receiving receipts. Please do reach out to me and I will look into it at the earliest. :)
I needed an app to allow me to include digital downloads with my board game, Anthromancer - this seems to do the trick. There was a built in chat feature that allowed me to directly contact the lead developer and ask questions and discuss my needs. Excellent customer service. I'm hopeful to see how this app grows.
Thank you so much for the kind words in your review! Please feel free to reach out if you have any feedback, suggestions or queries. Have a great day. :)