Digital Downloads ‑ Filemonk
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Great customer support!
L'assistance m'a aidé et a résolu mon souci de DKIM pour approuver mon adresse mail. Cependant, cela a pris beaucoup de temps, environ 2 heures pour moins de 10 messages. Soyez patient si vous avez un souci.
J'aime beaucoup l'application et ses fonctionnalités, qui sont vraiment excellentes et répondent bien à mes besoins. Toutefois, le service client est crucial pour les utilisateurs, surtout dans des situations urgentes. Mon problème était assez urgent et cela faisait 3 jours que je n'arrivais pas à le résoudre avec les explications dans les paramètres. Donc, quand le service client traîne, c'est un peu décevant.
Malgré cela, l'application dans son ensemble reste super, et le prix est très abordable pour ce qu'elle offre. Avec quelques améliorations du côté du service client, l'expérience utilisateur serait encore meilleure.
Hey there! Thanks for writing a review and appreciate the kind words about the app. I totally understand the frustration with not receiving messages on time. When you worked with our team to set up the app, our average response time was in the 30 minutes range. Since then, we've made massive improvements - in process and team - and our average response time is now down to < 10 minutes. Which means that any issue, no matter how big or small, will be addressed fast. :)
Thanks again for using the app! And I hope that you can see the effects of our improvements here. Let us know if there's anything we can help you with!
-- Sandesh / CEO
Great tech support!
Thank you for taking the time to leave a review. It was my pleasure to help you set up your DKIM authentication to send out emails using your custom email address.
Please feel free to reach out for anything, we're here to help :)
-Anaam / Merchant Success Lead
I haven't launched my store yet, but I do have everything set up with Filemonk. I also have already tested all of the processes and can confirm that they all work smooth. With the $20/m plan (which their great support can get lowered if you are just starting out) you can have your full system for your digital products 100% in your store, with no Filemonk branding on any screens. It is 100% customizable to what you want it to look and feel like. If you're looking to get into the digital product space, and want a reliable app by your side? You found it!
Thank you for your detailed review! We're thrilled to hear that you're happy with Filemonk's setup and our wide range of customization options. It's great to hear that you love having the download page integrated into your store.
If you need any further assistance as you launch your store, we're here to help!
- Sneha / Merchant Success
I'm really impressed with this app! It's extremely easy to use and gives my customers a seamless experience. As I've continued to use it (over a year now), I keep getting more impressed. The customer support is top notch and they are always willing to help and innovate to continue making the app better.
I've been with Filemonk for two years. My business is a busy one and they're always on top of it. Whenever I have any issues their costumer service is always extremely helpful. I highly recommend using this App.
Noah from @liveforlines
Absolutely amazing, Only solution out there to my problems, and gets the Job done professionally and flawlessly.
Ich bin sehr zufrieden mit dem Service von Filemonk. Wir hatten noch nie Beanstandungen seitens der Kunden, und bei Fragen ist immer rasch jemand verfügbar. Die Funktionalität enthält, was wir brauchen, zu einem angemessenen Preis. Sehr empfehlenswert.
My business is 100% PDF driven. I can honestly say that the process is seamless - so smooth. Once you have uploaded your PDFs you literally never have to do another thing. Great app, highly recommended
Edit - 10 months later and still really happily using this app.
We have been using Filemonk for the last year and are so happy with the digital delivery service. We have also used them in conjunction with a subscription service and they have integrated seamlessly. The few minor issues we have had, the customer service has been very responsive and resolved it very quickly.