Digital Downloads ‑ Filemonk
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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What a fantastic app and great service! Anything that you need help with, they are there for you. It made the transition from another app quick and easy. Highly recommend :-)
In just one day, all clients are unable to download files as they are flagged as 'infected.' We're now receiving more and more emails every hour from clients concerned that we may be spreading viruses. This issue is a significant setback for our company. Currently, the app is unusable, as even we are unable to download our own files.
UPDATE
Thank you, Sandesh, for the thorough explanation and for addressing the issue with such detailed insight. We’re glad to see that significant changes have been implemented to improve the app’s security. For now, we’ll keep our rating at 3 stars, but if things run smoothly over time, we’ll consider updating our review. In the meantime, we’ll continue testing to ensure our clients don’t encounter any further upload issues. We appreciate your proactive steps and hope this leads to a more reliable experience for everyone."
UPDATE 2
It's been a week and all the problems have disappeared, it seems that the newest updates were truly needed for it to happen. We're really happy from the results, so the review goes back up to 5/5.
Hey there! Thanks for writing a review, and I'm sincerely sorry for the trouble. Unfortunately, one of the stores using Filemonk sold malicious content; our domain was then flagged by Google and we had to work through a security review to get it resolved. Within 24 hours of being made aware of the problem, we got it fixed and now we're working on a few more changes to ensure that this never happens again.
Filemonk operated on a trust-based system - we believed that most content sold is legitimate and there was no need to police it. But increasingly, I can see that we need to do better to protect our merchants and your customers. To that extent, we're introducing new moderation checks, introducing an acceptable content policy, changing how we handle downloads and email domains. It's the broadest set of changes on the security front in a long time.
I've sent a more detailed reply to your email with specific details on what we're doing. Please do take a look and I'd love to hear from you on it. Once again, sincerely sorry that we didn't do all of this ahead of the issue. In any case, my only priority is ensuring that this cannot happen again and we'll work as hard as we have to to make this true.
-- Sandesh / CEO
Support is quick and their followup is great. Still learning features, so far so good!!
Very easy to set up and get going. Nice brief tutorials. I just started, so I'm waiting to see how the rest will go. So far so good!
I was having some trouble uploading my digital product to my shopify that youtube couldnt even properly instruct me on how to from scratch. I reached out to shopify and they connected me to filemonk support and Anaam was such an amazing help! In just one email that she responded to I had my issue resolved. She was able to provide me with the proper help with no hesitation, definitely keeping filemonk around because of her outstanding effort.
Great experience so far! Easy to use for beginners to digital products.
Happy customer here. Filemonk does exactly what we need to fulfill our digital products and their support team is very dedicated to customer success! I expect the app to get even better over time.
Was easy enough to set up, Customer service was quick to reply. So far, so good. :-)
Easy to use and works perfectly, also has great and fast customer support
Hi good day,
So far this app has been really good. I have not had any issues with it so far. Customer service has been great. Very timely and responsive. I would recommend this app to anyone.