Digital Downloads ‑ Filemonk

Large file size limit than other popular digital download apps on Shopify. Great customer service - real person, quick responses.

Customer service is impeccable. Always helpful, always thorough always quick. Thank you!

The support team is very responsive, and I've been pleased with the service.

Hasaan was very helpful and he was able to quickly fix the problem.

Helped me quickly fix my upload issue and is a overall phenomnal, seemless process

Der Beste Support, den ich je erlebt habe. Es wurde sich sofort, um meine Problematik gekümmert (von einem realen Menschen im Chataustausch) und es wurden sogar ohne nachzufragen eigenständig Anpassungen gemacht, sodass alles genau so läuft wie es ich es vorhatte.

Sowas habe ich noch nicht erlebt. Und das in 100% positivster Art und Weise.
Der Support war so gut und schnell, dass ich erst dachte ich werde gescamt um mal ganz ehrlich zu sein hahaha

Also ich kann es zu 100% jedem nur empfehlen, der digitale Downloads anbieten möchte. Die Funktionen sind umfangreich, man kann alles einstellen und wenn man es nicht kann, macht der Support das für einen.

Und mal so nebenbei.. ich habe nur den Free Plan und die sind trotzdem da so hinterher so gut zu helfen wie es nur geht.

Works really well.

This has worked well for us. Their support was very helpful with some of the more advantaged features like the DKIM setup for custom emails.

I’m new to Filemonk (and indeed Shopify) and am very impressed with help received from Hassan.
I’ve managed to set up the download link on the customer thank you page which is exactly what I wanted.
Hassan checked that everything was working ok at his end and I’m no longer confused.
Update: had a new query and was helped by Shashi. Very patient. Ultimately this is a great app for sending files I am very happy with it.

Easy to use once set up. Works fantastically for my needs