Uploadly ‑ File Upload

Uploadly ‑ File Upload

Recensioni (99)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 90% delle recensioni ha 5 stelle
  • Il 2% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 6% delle recensioni ha 1 stelle
23 dicembre 2024

We recently installed Uploadly for our Shopify store, hoping to streamline the process of file uploads on our product pages. While the app functions well in terms of file uploads, we were extremely disappointed by the pricing structure.

The app works effectively only on the Unlimited plan, but the price more than doubled from when we installed the app on another store on the Unlimited plan at a much lower cost.

When we reached out to the developer to see if they could match the price from our other store, we were told it was not possible. This response was frustrating with the attitude from support, especially since they had the opportunity to secure our business for multiple stores (we were ready to commit to a second and third store). Instead, they turned down the opportunity, effectively losing our potential sales and future business.

In the end, while the app itself works as advertised on the unlimited plan, the lack of flexibility on pricing and poor customer service has left a bad taste in our mouths. We are now looking for alternatives and will not be using Uploadly for any future stores. Very disappointed.

Print it Decals
Stati Uniti
Circa un anno di utilizzo dell’app
Inspon Tech ha risposto 25 dicembre 2024

Hi,

Thank you for your review!

We’re having trouble understanding your feedback and the reasoning behind it.

You’ve been using the Uploadly app since October 10, 2023, on the free plan. On March 21, 2024, you reached out to us requesting a lower-priced plan.

You claim that Anna from our support team denied your request, but that is not accurate. Anna explained that the new pricing plans are higher to cover the infrastructure costs, as the older plans were no longer sustainable.

However, she also informed you that it’s perfectly fine for you to subscribe to the unlimited plan and benefit from app credits as part of the offer.

Given this, your review appears to misrepresent the situation. We kindly ask you to reach out to us so we can clarify things further, as your review is both misleading and factually incorrect.

Thank you for your understanding.

Here is the screenshot of the conversation with Anna:

https://cdn.shopify.com/s/files/1/0764/2329/9421/files/Bildschirmfoto_2024-12-25_um_10.17.58.png?v=1735118329

12 dicembre 2024

Quick and friendly service. Thank you

SBL Designs
Stati Uniti
Circa 2 anni di utilizzo dell’app
17 dicembre 2024

Great app and excellent support when needed

Custom Party Decorations
Regno Unito
12 mesi di utilizzo dell’app
25 ottobre 2024

I highly recommend Uploadly, it has provided me with the exact functionality I needed for my website. The customer support I received from Anna and the development team was extremely fast and efficient!

Pet Customised
Regno Unito
5 mesi di utilizzo dell’app
26 novembre 2024

Support is very responsive and any fixes issues that have arisen with integration.

LUX HD Art
Stati Uniti
9 mesi di utilizzo dell’app
18 dicembre 2024

Great service, fixed issue I had, thank you very much

PAWFECT
Israele
9 giorni di utilizzo dell’app
8 ottobre 2024

Download and setup was very easy. Customer Support responded quickly to my request for assistance formatting the links in my email confirmations.

Fresh Press Studio
Stati Uniti
7 giorni di utilizzo dell’app
6 ottobre 2024

I want to extend a heartfelt thank you to Anna Louisa for her incredible support in setting up the application and for always answering emails promptly. The application is great i am very happy and it is worth every penny

Magnetic Soul
Stati Uniti
4 giorni di utilizzo dell’app
1 novembre 2024

I am very satisfied with the uploader and the support is incredibly fast!

Nick Hoffmeister - Magnet Meister
Germania
14 giorni di utilizzo dell’app
18 settembre 2024

Support team are amazing. Quick response and helped my issue with a video. Would highly recommend!

My Store
Regno Unito
9 giorni di utilizzo dell’app