
Uploadly ‑ File Upload
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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評価順
The app was working well on the free plan. Absolutely deplorable though that when I reached the max amount of use on the free plan there was no notification or indication the upload field disappeared from my store. I had no idea why store visits were high and sales were low, until someone reached out. No idea how many sales I missed out on because there was no way for me to know... Awful.
Thank you for your review.
We were a bit surprised by your feedback, as we always notify our users when they reach the plan limit. A notification is sent via email to the main account, and additionally, a large red banner is clearly displayed within the app.
You chose the free plan, fully aware that it comes with a 20-file limit in total. By selecting this plan, you agreed to it's terms and conditions.
However we really appreciate your thoughts.
We recently installed Uploadly for our Shopify store, hoping to streamline the process of file uploads on our product pages. While the app functions well in terms of file uploads, we were extremely disappointed by the pricing structure.
The app works effectively only on the Unlimited plan, but the price more than doubled from when we installed the app on another store on the Unlimited plan at a much lower cost.
When we reached out to the developer to see if they could match the price from our other store, we were told it was not possible. This response was frustrating with the attitude from support, especially since they had the opportunity to secure our business for multiple stores (we were ready to commit to a second and third store). Instead, they turned down the opportunity, effectively losing our potential sales and future business.
In the end, while the app itself works as advertised on the unlimited plan, the lack of flexibility on pricing and poor customer service has left a bad taste in our mouths. We are now looking for alternatives and will not be using Uploadly for any future stores. Very disappointed.
Hi,
Thank you for your review!
We’re having trouble understanding your feedback and the reasoning behind it.
You’ve been using the Uploadly app since October 10, 2023, on the free plan. On March 21, 2024, you reached out to us requesting a lower-priced plan.
You claim that Anna from our support team denied your request, but that is not accurate. Anna explained that the new pricing plans are higher to cover the infrastructure costs, as the older plans were no longer sustainable.
However, she also informed you that it’s perfectly fine for you to subscribe to the unlimited plan and benefit from app credits as part of the offer.
Given this, your review appears to misrepresent the situation. We kindly ask you to reach out to us so we can clarify things further, as your review is both misleading and factually incorrect.
Thank you for your understanding.
Here is the screenshot of the conversation with Anna:
https://cdn.shopify.com/s/files/1/0764/2329/9421/files/Bildschirmfoto_2024-12-25_um_10.17.58.png?v=1735118329
charged when i uninstalled
Hey Segavo,
We kindly ask you to recheck your review. You subscribed to the Uploadly Service on June 25 and canceled on July 4. Naturally, there will be one charge for the installation. Anna from the Uploadly support team has also explained this to you, but we haven't heard back from you.
Please note that leaving a misleading review can have legal consequences. We kindly request that you get back to us soon so we can find a solution that is satisfactory for both parties. If you forgot to cancel earlier, that's not a problem—we are here to discuss it, but we need you to respond to our emails.
Thank you very much, and we hope to hear from you soon. Otherwise, we will need to contact you by post with legal assistance.
Best regards
Uploadly Support
Useless App. Also, it crashed my store as well, after installing the app my product is not working properly. It keeps refreshing again and again.
Dear Customer,
this rating is unfortunately misleading.
The performance of our app is monitored around the clock by our developers, as well as support is available around the clock and any errors are fixed in an average of 30 minutes.
When using external themes and other apps that overwrite products, there may be glitches that our team will be happy to fix.
Next time just try the official way instead of writing an unfounded review.
Best thanks and greetings
Inspon Team
The worse app. Don't download it. They force you to pay immediately without trial and their app is very bad.
Hey,
we saw that you had trouble by using our app. You already installed and deinstalled the app few times over a longer period of time. Thatswhy there was no longer a trial or free version for you available. Please see Screenshot here:https://www.dropbox.com/s/nd0rregpd5836zs/Bildschirmfoto%202022-09-09%20um%2018.54.41.png?dl=0
If you had contacted us earlier, then we would have set up the app correctly for you. We have 24/7 customer support, so no need to leave a one star review. Just ask and we will do the Setup for you at any time.
You have to understand that sometimes it's required to first ask the support to help you out. Because each theme and onlineshop is different. The code behind your store is always different.
We have send you a developer request to help you out and to help you with the setup of the app. Unfortunately, you declined this request, so we could not help you.
We working hard with our team!
Thanks
Anna
I have not used the app yet, but I have high hopes. However, what is troubling is that on the App page it shows on the pricing guide under the free plan as 60 days storage but when activated in Shopify store it says only 7 days.
I am very satisfied with the uploader and the support is incredibly fast!
best file upload app ever perfect for shopify
Anna helped me with all my questions very easily and fast! Thanks, i recommend
thank you
User friendly and easy to set up, Anna from Support was very helpful and accomodating
It was fast and clear. Thanks for Anna
Thank you very much for your feedback regarding our file upload solution, Uploadly.
We greatly appreciate your insights on our uploader and the product options available. Your input is crucial for us to enhance our service and ensure we meet your needs effectively. If you have any more suggestions, questions about our product options, or need further assistance with our uploader, please don’t hesitate to contact us:
support@inspon-app.zendesk.com
Warm regards
Anna
J'avais un souci avec l'application. Au moment de télécharger les images la page du site se figait et il n'était plus possible d'agir.
J'ai contacté leur service d'aide et en moins de 15min le souci était réglé. Ils ont tout fait eux-mêmes en accédant à mon site. Bravo pour la réactivité !
Ps: mention importante, j'ai la version gratuite et le service à pourtant été au top !
Toller service und hilfreiche App
Easy to set up and use
This app was easy to set up. Works great, no problems.
perfect app
easy to use, really happy with it
My store had an old, not so easy to use theme installed and i was having trouble incorporating this app.
I reached out to support and in less than a few hours (Keep in mind i went to sleep for about 7 hours) woke up and had this issue resolved.
Support was extremely prompt with responses and helped me get everything i needed from this app.
Customer service is fast and very helpful
I recently started using the 'Uploadly' app for my online business, PortrayMe, where we provide AI-generated artistic transformations of individuals. The nature of our service requires customers to upload multiple images, and 'Uploadly' has been instrumental in facilitating this process seamlessly.
However, I encountered an issue with the display of uploaded images on the cart page which appeared cluttered, especially when customers uploaded the maximum number of images. I reached out to the 'Uploadly' support team and was assisted by Anna Louisa. From the outset, Anna was responsive, understanding, and highly committed to resolving the issue to enhance the user interface on my site.
She promptly provided visual guides and was willing to coordinate with the development team to modify the display format on the cart page, making it cleaner and less cluttered. Despite the time difference, Anna ensured that the necessary modifications were carried out efficiently. I was especially impressed by her proactive approach in keeping me informed and ensuring the developers had the necessary permissions to make the modifications.
Now, the cart page looks much more organised, and the user experience has significantly improved. The dedication and solution-oriented approach demonstrated by Anna and the 'Uploadly' team are exemplary. They not only addressed the concern but also showed a high level of professionalism and a genuine interest in ensuring the app contributes positively to the overall functionality of my website.
I am extremely satisfied with the 'Uploadly' app and the customer service provided. I would highly recommend 'Uploadly' to other online business owners looking for a reliable and efficient image upload solution. This experience has certainly earned a 5-star rating from me, and I look forward to continuing my business relationship with 'Uploadly'.
Thank you, Anna, and the entire 'Uploadly' team for your exceptional service!
James
Owner, PortrayMe
Good app for your business and Fast support
I recommend
Wonderful and fast service! I had some padding issues and display of the button on my 3rd party theme, Anna fixed it immediately. Good app as well
Do what says
Hello, this is Anna. I'm pleased to hear that Uploadly has been beneficial for you. Our main goal is to simplify the file upload process, and I'm glad it's been effective for you. Thank you for your feedback; it's greatly appreciated. Do let us know if there's any way we can further assist you. Regards and thank you for choosing Uploadly.
This app by far is one that I recently discovered and like how they give options to load from multiple platforms. The customer service is great I wanted to customize the look and they didn't it for me quickly and got what I wanted. This app by far is a most have app.
A great App and the support provided is excellent. Our issue was promptly dealt with in a very professional and polite manner. Happy to recommend this App
Excellent service with a plan to help small businesses starting out. The plan ensures that one can reinvest profits so that both parties grow. win win
So far had no problems with the app.
Customer support is excellent, they answer immediately when I need some help!
Awesome app, I love it its working fine in free, I would like to use in in future for my different keywords
Speaking about the app, the words are useless. The app integrates perfectly in every store and it is fast enough for my expectations and the quality of the uploads is incredible.
Speaking about the support I needed, I'm spechless. The team just answered my problems on a Sunday afternoon, and in the Monday morning, my problem was solved. It's amazing!
Very good application, top customer service who is always there to meet your needs very quickly. Thanks!
The app will help me in the future to receive files from customers who want to add a personal greeting card to the flowers. The support was super nice and quickly accessible.
I did a test order where I uploaded and imaged, I searched for the image in the order section but, I can't seem to find where the file is stored.
Hi, thanks for your review. Did you already contacted our support under the following email? (support@inspon-app.zendesk.com)
Please contact us for further help. Maybe some settings are wrong or your theme is not overtaking the files into the checkout. Also please note that the app will work just with the Shopify Checkout.
Thanks for your understanding
I used this app but have a problem with counting the price for uploaded pictures. If customer upload more pictures - (bulk upload) app add only 1x price for product even if customer upload 10 pictures at once. I contacted the support but I did not get the help with that problem. App is nice and working good but need to be upgrated : pcitures x price. Hope it will be better.
Thanks for your review. Our customer support was in touch with you already.
I am sorry that we do not provide this feature. Our app is not made for this use case of price add-ons. We will look if we can introduce something in next update next year. As development will take time.
Thanks
5 Star customer service, one of the devs gained temporary access to fix issues we had with our store. Recommend 100%
I was having an issue with the app showing up on my website, the developers reached out and with trail and error they finally found a solution. Now the app works perfectly!! Definitely recommend, the customer service alone is 5 stars!!
This app is exactly what I needed so I can get photos for customization. The customer support is TOP NOTCH. A shoutout to Anna who puts up with my stupid questions. :) They are fast with replying and I appreciate the help they give. For me, the app was difficult to install...but then again, I'm lucky if I can peel a banana to eat it. Thanks again!
The best and easiest to use. the support is also amazing, they reply within one minute when the support is online. thanks.
Thank you very much for your review. We are happy that you like our service and upload app. If you need anything or any help, we are here to help as fast as possible.
Thank you very much :)
I had som trouble uploading files to my shop. I contacted them and the morning after they told me what was wrong. I solve the issue and now it works great again. Super fast response
It's really easy to use and does exactly what I needed it to do. Great and quick response from the team when I needed help which is a bonus. Overall very happy with it and have no issues at all, definitely recommended and will carry on using it.
It looked like a greate app but it did not work on my store and the customer support service never answered to my questions.
Hey, thanks for your review. We didn't got an email from you.
We have send you now a developer request.
Thank you very much. If you need any further assistance, please let us know through the App.
Ich habe diese App verwendet wegen der Upload Funktion , für ein personalisiertes Produkt , wenige Tage später hat sich die Funktion von selber entfernet und Kunden konnten auch nichts mehr hochladen , deswegen habe ich die App deinstalliert und seit dem kommt bei mir auch das neu laden von der Produktseite.
Also wenn ich auf mein Produkt klicke tut es automatisch ohne pause die Seite neu laden.
Normalerweise schreibe ich keine Schlechten Bewertungen aber diese App würde ich niemanden weiter empfehlen.
Hallo, vielen Dank für deine Bewertung.
Leider hast du kein Support Ticket eröffnet.
Das Upload Feld ist kostenlos bis 25 Uploads für Entwicklungszwecke. Werden die 25 Uploads überschritten, deaktiviert sich das Feld.
Weiterhin wurde dein Shop geschlossen und wieder eröffnet ohne einen App Plan auszuwählen. Daher ist diese Bewertung unangebracht.
Uploader Button!!! I like this App BUT. I cant use it. Everything seems to work except on a mobile phone. On the phone I tried multiple times to tap it but nothing happened. Then I accidentally double tapped it and it engaged. Sadly mobile phone users will not know or understand this. I checked the settings to see if any changes can be made but I haven't seen anything to this. I am bummed, I really thought this was a game changer. Everything else on this app is perfect!
Hi Jones Prints!
Thank you for your review of Upload Field -File Upload. We were able to track down the issue in the theme you are using and have fixed it on your store. Please check it and let us know if the upload button is now selectable after one click.
So far we haven't had this bug on any other theme, but we are very thankful that you were able to point it out to us.
Thank you and have fun with our upload tool.
Best regards