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*UPDATE REVIEW AFTER 2 YEARS USING* I had to remove my review, and initial stars. Before This app used to be beneficial, It did help out with customers. However, I've noticed over even the past year. you've been having a lot of issues that if we made even the slightest change to anything with our theme, the complete app would just disappear entirely. I wouldn't know about it, I wouldn't be notified about it, unlike other apps that tell me that there's an issue, and they attempt to try to resolve it before I even realize it., that was not the case here. it's a shame, because after having this app for two years, the potential that could be.. But right now, in the heat of Black Friday coming up and after almost a dozen times or more, having to manually do it myself and spent the last two hours straight attempting to contact customer service. being told that I can't talk to anyone until tomorrow. Period. To me, I'm not just going to do that anymore. I have a business to run. I don't have the time for that., It's just very frustrating to spend all the time, not just in one app, but many apps to make sure your site is as clear and updated as possible. But this is just becoming too much more of an expense for time than it is in incentive for what we need it for.
Thank you for your review and sorry to hear about the issue you've encountered.
We've reached out several times but unfortunately didn't hear back – first, within 2 hours after reporting the issue and then a few more times in the days after.
As we've explained, the issue, you reported, was likely related to the new app/attribute added to theme, which was preventing Fit Quiz from loading. This could have been solved by simply updating the placeholder in the Fit Quiz settings. We previously assisted your developer with the similar issue and could have done this again this time around, but unfortunately the app was already uninstalled.
We always try to do our best and reply to customer requests or issues as fast as possible, but, of course, it might take longer, when done outside of work hours.
We are really sorry to see you go, especially after two years of fruitful collaboration with Fit Quiz making positive impact on sales and returns. We hope that this misunderstanding can be cleared and we will have a chance to work together again.
// Gulnaz, Founder of Fit Quiz
The app doesnt have XL, XXL, XXXL sizes so this app serves no good for me. And now the FREE plan has been taken away.
Hi there, thanks for your review. We can see that you haven’t integrated or launched Fit Quiz yet.
As part of the onboarding/integrating the app you can customise Fit Quiz – including selecting size ranges that you want to show. The sizes that you mentioned, XL / XXL / XXXL are supported by default, so you must have missed it or didn’t get to that step during the onboarding. Not to worry, our team will be happy to assist with the integration. Please reach out to us at support@easysize.me.