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Couldn't recommend this app enough! Such a great size assistant and the support team is amazing. Very helpful and even assisted us with some customisation :)
I've been a Fit Quiz customer for a long time, and our customers use it a lot. The app does its work very well! Alex helped us change to yearly billing, a significant improvement compared to usage billing. We will continue to expand our product range and integrate Fit Quiz!
*UPDATE REVIEW AFTER 2 YEARS USING* I had to remove my review, and initial stars. Before This app used to be beneficial, It did help out with customers. However, I've noticed over even the past year. you've been having a lot of issues that if we made even the slightest change to anything with our theme, the complete app would just disappear entirely. I wouldn't know about it, I wouldn't be notified about it, unlike other apps that tell me that there's an issue, and they attempt to try to resolve it before I even realize it., that was not the case here. it's a shame, because after having this app for two years, the potential that could be.. But right now, in the heat of Black Friday coming up and after almost a dozen times or more, having to manually do it myself and spent the last two hours straight attempting to contact customer service. being told that I can't talk to anyone until tomorrow. Period. To me, I'm not just going to do that anymore. I have a business to run. I don't have the time for that., It's just very frustrating to spend all the time, not just in one app, but many apps to make sure your site is as clear and updated as possible. But this is just becoming too much more of an expense for time than it is in incentive for what we need it for.
Thank you for your review and sorry to hear about the issue you've encountered.
We've reached out several times but unfortunately didn't hear back – first, within 2 hours after reporting the issue and then a few more times in the days after.
As we've explained, the issue, you reported, was likely related to the new app/attribute added to theme, which was preventing Fit Quiz from loading. This could have been solved by simply updating the placeholder in the Fit Quiz settings. We previously assisted your developer with the similar issue and could have done this again this time around, but unfortunately the app was already uninstalled.
We always try to do our best and reply to customer requests or issues as fast as possible, but, of course, it might take longer, when done outside of work hours.
We are really sorry to see you go, especially after two years of fruitful collaboration with Fit Quiz making positive impact on sales and returns. We hope that this misunderstanding can be cleared and we will have a chance to work together again.
// Gulnaz, Founder of Fit Quiz
Don’t use this app, is just a scam and terrible customer support . Let me explain in detail what happened because, apparently, I can't reply back(so i will include my answer here), and it’s unfair for you to make false claims.
First of all, we are not talking about a $20 subscription—I received a much higher bill, which included unexpected expenses. Naturally, I was frustrated to find out that I had to pay for something I no longer wanted. And quite frankly, I don’t care if I received orders through your app—if I have to give all my earnings back to you due to hidden costs, it’s simply not worth it. Your pricing has become unreasonably high.
I also reached out to Shopify’s support team, provided them with all the necessary screenshots, and explained the situation. Even they agreed that your billing practice was unfair, but they couldn’t do much about it since it depends on you.
I initially continued using your app because the prices were reasonable, and I was actually enjoying it. However, when I received that bill, I was shocked by the unexpected charges. So don’t try to twist the situation to make me look like the bad guy, and certainly don’t accuse me of "threatening" you. I have every right to leave a negative review if I am dissatisfied with the service.
I’d like to continue this conversation and finish it here, as I have more important things to focus on than arguing with liars. My bill did not come to $20, as you keep claiming—it was significantly higher. I’ve already shown the full details to Shopify support, and they confirmed that they will take action on the matter.
It’s unhelpful to focus on the way I’ve expressed my concerns when, in reality, my frustration is entirely justified. The costs increased beyond my expectations, and despite my desire to cancel, I still ended up having to pay an amount far higher than anticipated. It seems easy to point fingers elsewhere and repeat the same responses, but I am telling you clearly that my bill was much higher, and that is the issue at hand.
I would appreciate a more honest and constructive response moving forward.
This review is not made in good faith.
You reached out to our customer support team demanding a refund (nearly a week after your monthly subscription was renewed), threatening to leave a bad review if we don't give the refund, and using foul language.
1. You provided a screenshot of the invoice with the $20 subscription charge – as per our pricing terms (that have not changed in the last 2 years). There is no record of any other charges – neither on the screenshots you shared, nor in our Shopify admin.
2. All our billing is done via Shopify Billing API and terms of the subscription must be approved by a shop, when subscribing. In your case, the subscription was activated and agreed upon 3 months ago, in December 2024.
It's legally and technically not possible for us (or any app developer on Shopify) to change the prices, once you've activated the subscription. Hence the statement is contradictory:
- you first mention: "I initially continued using your app because the prices were reasonable, and I was actually enjoying it'
- and then "Your pricing has become unreasonably high"
The pricing has not changed. It has been the same – not just for the 3 months you used the app but for the last 2 years.
3. When our customer support manager explained the charges and how Shopify Billing API works, you threatened a legal action (over a $20 subscription) and proceeded to repeatedly use foul language and insult the manager. At this point, the support manager closed the conversation.
This all despite us offering to help you re-integrate the app (to use for the remainder of the paid subscription period) and the app functioning without any issues.
4. You used the app for 3 months and it had positive impact on the business:
- 27% of your orders were made with the recommended size
- the sales conversion was 241% higher with the recommended size
5. We work hard on improving our app but it is not OK to treat the customer support team in such way – we will not be tolerating conversation, where our team is insulted and cursed at.
It is also not OK to demand a refund and threaten the team with a bad review.
We tested multiple sizing solutions, and Easysize stood out. Easy to implement, performs well, and the team is incredibly responsive and helpful. Highly recommend.
Thank you so much for your positive review! We strive to provide the best possible experience for our customers, and your feedback is invaluable to us.
great service
Interesante idea para que la información sobre tallas sea mejor y más clara. Genial para el cliente y un valor añadido para cualquier tienda online.
El soporte también es sencillamente genial, ¡muchas gracias a Alex!
Awesome app, and even better customer service!
They'll help you get anything to work right away.
Using the app has reduced return rate for us, and even increases conversion rate when after visitors have taken the size quiz.
I’ve been using Fit Quiz for over a year now, and it has helped tremendously the way we handle sizing and fit for our customers.
Recently, I encountered a minor issue where a button led to a "404 page not found" error, but it was quickly resolved. It’s a good feeling to know that behind a great product there's a support team that’s equally efficient.
The monthly reports generated by Fit Quiz offers deep insights that help us understand our customers’ needs better. I can't recommend Fit Quiz highly enough for any retailer looking to improve their sizing accuracy and customer experience.