FlavorCloud – Global Shipping

FlavorCloud has been super helpful for us to get our international orders out the door easily. They allow the customer to include duties and taxes up front so that they aren't surprised with an extra charge before they can get their product. The team is great at communicating and are quick to respond to any issues. We really enjoy working with them!

The decision to use FlavorCloud has simplified our checkout process for international customers. The integration is seamless and their customer support is very responsive. Having FlavorCloud to calculate shipping costs and generate customs forms is a no-brainer.

Flavorcloud has been a great solution for our company to offer DDP shipping. The checkout experience is seamless for customers, and it is easy to expand our shipping options to additional countries. We did have a couple of technical challenges with printing out of the gate, but the FC team is incredibly responsive and works quickly to solve any issues and answer any customer-related questions. In the few months we have been using the app, they have also made some tracking updates that have greatly improved the customer experience. Very happy!

We couldn’t be happier with Flavor Cloud. They make international shipping a breeze (words I never thought I would say). They eliminate the stress of having to deal with customs speed bumps, their rates are reasonable, shipments are all easily tracked, and the up-front payment of duties and taxes mean our customers get their product that much faster and don’t receive any expensive surprise fee’s upon delivery. The few problems we’ve had have been short lived as the Flavor Cloud team is very quick to respond to emails and help resolve the issue. Excellent customer service! The user interface of the app becomes intuitive after a short learning curve and you can tell they’re working hard to refine the experience. All in all, a top-notch international shipping service!

We are a young, home-based, mother & daughter web business and began using Flavorcloud because we wanted a simple, all-inclusive way to ship internationally. Balthasar and the team have been responsive and helpful whenever we had questions.
Our international shipping has done very well, with many orders to Canada, Great Britain, Australia, South Africa, and most recently, Sweden. Our customers seem pleased and we are very happy we chose to take the headache out of international shipping - by letting Flavorcloud do the heavy lifting.
Thank you, guys! We appreciate you!!!
Ginger, FandeaFabrics.com

Flavorcloud has completely transformed our international shipping business. We use a 3PL and previously were unable to have tracking and duty information relay directly to the customer upon checkout and shipment.
With this app those issues are no more. Now our customer can see a shipping service rate with the rate for shipping and duties clearly shown at checkout, AND they're getting better express shipping options. Additionally, it's really easy for our 3PL to print out the paperwork needed to ship out the packages, saving us all time and fees.
The back end is transparent and data is easily exportable.
Lastly, the customer service is top notch. Rathna and her team have been available 24/7 for any issues that have come up and have quickly addressed them with prompt communication.
Great app. Great service and always improving. Love it!

Love how easy the set up was and how proactive the team is with any questions or concerns I have come across.

FlavorCloud has allowed our small business to be able to serve customers all over the world. Without it and it's streamlined process, I don't think that we would be doing international sales at all. FlavorCloud integrates easily with our shopify site and has accurately calculated the shipping/duties/fees for us for multiple countries. The set up was easy, I was able to get on a quick phone call with them for it. They walked me through setting up HSN codes, destination countries, and all the shipping settings. They even took me through a practice order to show me how to do all the shipping. All of this was easy and took about 30 minutes. And customers LOVE that they can pay the duties upfront. We have had multiple customers tell us how nice it is they don't have to worry about things getting stuck in customs. So in summary, FlavorCloud does a great job and is easy to use, and the customer service is off the charts. Special thanks to Balthasar, he's the best. 10/10, I would highly recommend.

App is very streamlined and easy to use, best part is definitely the rates they're able to provide. Because of FlavorCloud, I've been able to expand my store worldwide at an affordable price point to my customers. Balthasar makes sure to explain everything thoroughly, offering a 1 on 1 tutorial to begin and his email to reach out should you need any help. He also checks in on you periodically to make sure everything is running smoothly! No complaints and I can honestly say the service is just as great as their customer service!

So far I have had a very positive experience with FlavorCloud. I love their chat that makes it so easy to communicate. I have been speaking with Mollie and she has been very helpful every step of the way. It is hardly possible to ship internationally without a service such as this for a small business, especially now that it is more or less required to prepay for taxes and duties. This makes it easy to do your own shipping or if using a smaller fulfillment center that does not have their own discount rates set up with DHL or FedEx (this requires large amounts of packages). Setting up VAT is also INCREDIBLY time consuming and VERY difficult. We just got started with FlavorCloud, and have not yet had any packages get lost or delayed in transit, and I hope when those issues arise, that it will be a smooth process.