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This feature, cross boarder shopping experience reduces friction for most international customers and has been super helpful with expanding our brand and sales globally. However, the backend support to troubleshoot lingering issues within the app have disappointed me tremendously. I've asked for help on several occasions and have not received any assistance to address my immediate issues.
We appreciate your feedback and are constantly working to improve our product and service, working closely with customers, so our product is delivering the best value for them. We apologize for any inconvenience you have experienced, and know our team is working closely with you to resolve your issues at the moment. We would love to hear how things have progressed.