FlavorCloud – Global Shipping

This app is amazing. It gives us great rates on FedEx Express for shipments to Canada and globally. We've definitely seen our volume of international shipment increase as a result.

Most importantly, this app allows us to collect and pay duty upfront, giving transparency to the customer and preventing delays in customs. The app autogenerates customs forms for each shipment so we simply have to print and ship.

And whenever we've had any questions on international shipments, the support team is very responsive and helped resolve things in a short time frame allowing us to respond to our customers in a very timely way. This is very important for our customer service team.

Definitely give this app a try! There's a small learning curve to get things set up but once you are using it on the regular you'll be stoked.

I use this app to ship out our international orders. It's very helpful because the customer pays for the shipping label and duty charges up front so there is no surprise fee when they receive their package. The only thing I would say is to make sure all of your HS codes are up to date one very single item on your website or else it will not charge the customer duty fees and you could be looking at spending a lot of money to get the order shipped to them. Hoping that HS codes will be more automatic in the future!

Flavorcloud has made our international shipping SO much easier.. There is no longer any confusion about duties/VAT and the rates are also better. Now that our customers are aware of this simplicity and clear communication our international orders have increased significantly. Biñho Worldwide!!

One of the best Shopify store integrations we have added to date and this is not an exaggeration. The support is top-notch and thorough with onboarding, upkeep, and operational support. They truly care about what they do, who they serve, how and why they are doing it. Very simple interface that seamlessly integrates with our store and provides our international customers an easy and transparent checkout experience. Shipping int'l e-comm was such a long and manual process before but Flavorcloud has changed the game. We cannot be any happier with their service and feedback we are getting from our beloved international customers.

We had been struggling with the complexity of international orders for some time - it was a real problem given that @50% of the business was from outside the US. FlavorCloud was a great solution for us - we were live in 24 hrs and were able to ship orders straight away.

The customer experience is very good and creates consumer confidence in the checkout and reduces post shipment Customer Service. The operator interface is intuitive allowing for ease of shipping and the creation of tailored programs & promotions. The economics look good and we are more profitable given the increased conversion, lack of CS and reduced shipping rates (all of which more than offsets the fees, which are on an order basis so no fixed costs). Great app and great team who support us - highly recommended.

The best fulfillment for international shipping. Very responsive customer service and always delivers. Friendly user dashboard, really helpful FAQ, everything's very well-thought-out. We used to concern about the commission rate, but the commission turns out to make much sense concerning the very competitive shipping rate and the feature of DDP (no surprise custom tax for customers). We have been using flavorcloud for the past five months and have recommended it to many others, keep the good work!

I would highly recommend flavor cloud for international check out. The app was super simple to integrate and the company provided excellent support by walking us through each step of the way. The technology/platform itself is user friendly. Also, if I ever have any questions their team is on top of it. They respond very quickly and are always super pleasant to work with!

We have only been using FlavorCloud for about 2 months and their customer service is great! Specifically one gentleman who has helped me with any need that has come up - thanks Balthasar! :)

Over time I've been having more and more problems with this app. It has bugs very often, and doesn't seem to work with wholesale orders that use discounted prices.

So far so good. Great customer support. Balthazar and crew have been extremely helpful and offer fast, live responses which go a really long way! Great that it integrates well with Shiphero fulfillment t.