FlexReturn Return Center

After we installed the app, the customer service did fantastic job helping us setup the app and gave clear guidance.

I asked if Swedish was an available language and got the answer yes, but when I installed the app the translation into Swedish was extremely poor with at least 50% of the translations being totally wrong. I could enter my own translations but this takes time and when I finally did not all of them was even showing front-end. I contacted customer service but got no help. Also the app had other bugs such as showing AUD instead of SEK all of a sudden. Maybe the app would perform if all the language issues / bugs would have been solved however I lost my patience after almost 3 weeks of trying to get help.

This app offers many features. We can upload manually any carrier's shipping label. We can set rules depending on many things, like charge for the return label or let it free and set this by countries, provinces/states, products, tags, etc. We can choose our language and edit so many things, and the dashboard is easy to understand. I read all the return apps and I choose this one for its versatility and I'm very satisfied. And all the issues that I had have been fixed by Mike. Cette application offre de nombreuses fonctionnalités. Nous pouvons télécharger manuellement l'étiquette d'expédition de n'importe quel transporteur. Nous pouvons définir des règles en fonction de beaucoup de choses, comme facturer l'étiquette de retour ou la laisser gratuitement et la définir par pays, provinces/états, produits, étiquettes, etc. Nous pouvons choisir notre langue et modifier tant de chooses, et le dashboard est facile à comprendre J'ai lu toutes les applications de retour et j'ai choisi celle-ci pour sa polyvalence et j'en suis très satisfait. Et tous les problèmes que j'ai eu ont été résolus par Mike.

When I started my store, it was small , but this app can scale well in terms of pricing and return functions. It also automates our return process. Beautiful return page, very cost effective, responsive customer service.

Big praise to on of the best return app I have ever used. I can get the app setup and running and start handing returns in 20 min. Their Support is always nice to explain and give me guidance.

NOPE. Do not do it. Awful. I spent an hour setting everything up and then had to create an order to test it (because there's no way to test it without creating an actual order). It let me select an item I had marked as "final sale" even though I'd listed that category as 'forbidden' in the return app. So it shoudn't have been allowed to be returned. It also let me select an out-of-stock item to exchange it for which is a huge headache both for the customer and for the store. It was also showing Australian currency and I looked everywhere for how to change that and couldn't find it. It's also really buggy-- in the return section, it was showing me duplicates of the item I was trying to get in the exchange which would've been so confusing for customers. And if you've already "returned" and item in your order and go to return something else at a different time, it just shows you the item you originally requested to return. The button to go back was very hard to find and I know it would frustrate my customers. All in all, I love the idea of this app but there is SO much more to work out. And so many confusing parts of the setup (i.e. you're "required" to add a menu item in the return portal even though they give you no idea where that menu item will go, what it's supposed to contain, etc.) I'm deleting the app and going back to my good old google form for returns.