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Started using this and looks very useful. BUT not supported by many other apps in the marketplace which lets it down as it has lots of potential. I want to score it 3.5 but can only score 3 or 4, so scoring 3.
We have been using it for a couple months now to tag orders according to different criteria and it's been doing great for us so far.
This app allows us to automate and structure processes around anything in Shopify and beyond. The new Flow has better overviews and more possibilities making it even more powerful.
I have used this app to quickly and easily add complex automations to my business. This app has saved our business tens of thousands of dollars in saved time and money. I'd give it 5-stars if there were a few more trigger events, but they seem to be adding more and more functionality to it every day so I'm sure the list of triggers will continue to grow.
It is good but would be better if you could add a trigger for order cancelled
Great feature that comes with Shopify Plus as we played around with the feature while on the plan. Look forward to being back on!
One of the flows went off the rails and would not take ANY updates on our end and would not stop running even when we shut it off in admin.
Can you guess what Shopify Supports solution was? "Wait 3-days and reach out if it is still doing it". As you can guess this is pretty much unacceptable for an app that is making changes to orders/customers.
Flow Developers build in a way to reset the flows that doesn't take 3-days before you will even look at the issue!
Hi, sorry that you are having difficulty with receiving emails. I personally reviewed the logs and found issues with your email provider, which our customer support team should have sent over to you. If you haven't heard anything yet, please contact our support again.
Have emailed several times asking for help with Shopify flows. The app allows custom flows but is extremely hard to sort out.
This is the response I am getting.
"While I understand the frustration - building a custom flow would be out of our scope of support. I'm not seeing a template that fits your entire situation. My best advice would be to first check with the community forums and if you can't find an answer there, then an Expert on the Marketplace would be your next best bet. I understand that is not the answer you were looking for. For this app, we would be able to guide you to templates, but not building custom flows"
Who is responsible for support on this app if it's not Shopify?
Steer clear....this app will only give you more headaches and waste your time and energy
Hi, thanks for the feedback. As you have found, Flow is a powerful tool for building customizations to Shopify. Unfortunately the Flow team cannot yet build customizations for all merchants using Flow because each customization requires some understanding of your specific store, apps, etc as well as your use case.
We are asking merchants to use the community where possible so that other merchants benefit when we give help. Try posting over here: https://community.shopify.com/c/shopify-flow-app/bd-p/flow
If what you need is pretty straight-forward you'll likely get an answer there. If you have a complex need you may get connected to an agency who can help, or even find an app that does exactly what you need.
Works well and seems to be frequently adding functionality. A feature that would be great to have is actions to alter inventory levels as we currently have to manually manage inventory for bundles that consist of multiple SKUs.
We have been using Flow since we migrated to Shopify Plus, we couldn't run our business without it. That being said it could be improved.
-HippieShop