Flowio Email Marketing, Pop Up , 500 recensioni
In base alla valutazione
I can't say enough good things about this app! It's been a game-changer for my Shopify store. Highly recommended!
slow customer service to feedback
many debag in application
Thank you for submitting a review! We apologize for the slow response time. We understand that this is a frustrating experience, and we are committed to improving our customer support.
We are working on improving our in-app self-help resources to provide our customers with faster answers to their questions. Also, one of our representatives has reached out to you to address the issues you were having.
We appreciate your patience as we work to make improvements.
The Flowio team
I don't know if the customers who have given a rating are really real. I tested the app for several days and noticed the following:
E-mail campaigns are not formatted and sent as a box, but a width of 100% is displayed. This looks terrible in Outlook and other mail clients.
Images with links or buttons cannot be sent in email campaigns. These are displayed in the template, but sending them is not possible. Our developer has tested this several times. He then removed the button links and image links. Then the newsletter was delivered to him. Previously, the message 'rejected' was always displayed.
It is also unusual that you have to confirm the domain via your own DNS by creating a TXT code in the DNS server and confirming the domain in this way. This also applies to the e-mail address. The basic idea is good, but some things don't work here.
The horribly formatted e-mails are also displayed in FLOW in every e-mail client with 100% instead of formatted as a box. Here, too, the basic idea would be wonderful, but the implementation is lacking.
We deleted the app again after losing a few hours of testing with it. By the way, we know what we're doing. We are PHP developers and computer scientists.
As a final piece of information, we naturally contacted support. He doesn't get in touch within 1-2 hours, but after 3 days and refers to more time and patience. No help was ever offered.
The whole issue is very unfortunate. Actually, I would like the app and the idea too, but it's just UNUSABLE.
Thank you so so much for submitting such a thorough and insightful review. This not only helps other merchants, but also motivates us to take extremely great measures in determining how under-performing our teams are.
I have sent a private message to you and hopefully will hear from you soon.
Thanks & Kind Regards,
Ryth - The Flowio team
very difficult to set up a pop-up window and finally it doesn't work at all, and this app not any help for my mobile display
Hi Kun Lin Yuan,
Thank you for submitting a review for our app!
Please accept my sincerest apology! We understood this experience was underwhelmed and we would have felt the same way.
I do see that one of our representatives has reached out to you to provide a solution. Can you please double-check and try it?
Once again, my apologies that you have had the experiences that I believe no one would want from a customer service team. I can assure you that the level of support from my team is improving, and we will try our best to assist you.
Looking forward to hearing from you soon.
I found a full support to fix my account from Flowio's team & I think the 1st idea is the only idea, I mean the 1st impression lasts
I would not have a professional email marketing strategy in place that actually drives results if I did not come across this AMAZING app. Truly a game changer as it has all the up to date features and it is easy to use. I love how the app is so flexible in temrs of designing an email template and allowing you to design it in line with your brand's overall look and feel. Also, I like how easy it is to set up email automation for campaigns that go live, making my life as an ecommerce administrator easier. Outstanding customer service who care and help you in a time efficient manner and satisfy all your requests. Defo recommend (:
It's always our honor to see your business doing great with Flowio. Thank you for your kind, motivating feedback. This definitely encourages us to better our service.
Hope you will continue to have a good experience and please feel free to reach us at any time, we are happy to assist always.
Best App i have ever used for email marketing and Automation.. Am loving the flows and ease of use. Customer Support Rocks
This is David from the Customer support team.
Thank you for your kind words. This really encourages our team to continue to bring the best services to our valued customers.
Best wishes for your business, we are proud to be a small part of your success.
I used this app to help me get more leads back to my store. Very helpful in setting up the emails and giving suggestions that will suit my store. David was extremely helpful and provided great suggestions that were useful. If your a newbie this is a great app and the help they provide is beneficial to your store. 100%
We are extremely happy to receive such good words from you. This is a huge motivation for us to move the app forward and keep making it better and better.
Our Customer Success team is to be with you anytime you need. Again, thank you so much for choosing the Flowio app.
So far a great app - David has been really helpful with set up. Really easy to set up. Looks better than other apps I have tried.
This is me, David. Thank you for leaving feedback about the app. This is a great encouragement for a new app like us.
Flowio's customer care team is always there to assist you in a timely manner.
Hope your business will compare with us. Cheers!
Flowio is an amazing 4-in-1 app that works incredibly well, looks awesome and boasts quick customer support! I've reached out at 8am, 12noon, 3am etc. and their response speed is unbelievable. The apps we're replacing with Flowio were missing that spark, this app brought the excitement back instantly. Email, sms, a live chat (most excited about this feature!) and pop-ups! Our store isn't even launched and our experience is mostly based on customer support and set-up, we love it. We experienced minor set-backs with code interference and Vincent was on it from the start, no stress here! I believe this app has been updated at least twice since I've installed it and I appreciate the dedication to evolve. I'm excited to give my customers an exciting interactive experience with Flowio. Thanks Vincent and thanks Flowio team!
Thank you very much for your feedback. These are not just regular words, they are incredible encouragement that motivates us to keep moving forward, to make our app as best as possible for merchants like you.
Our Customer Success team will always be with you every step of the journey. Enjoy your stay with Flowio.