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We were running into some issues with the Close button and after contacting customer service through the built in chat, the issue was resolved within minutes. Our customer service rep, David, went above and beyond, identifying the issue, resolved it and helped us test it as well.
Thank you!
Dear,
We appreciate receiving such constructive words from you. This is a motivation for us to move the app forward and keep making it better and better.
Our Customer Success team is to be with you anytime you need. Again, thank you so much for choosing the Flowio app.
Cheers,
The support is excellent, very good service, Vincent answered all my questions in the chat, very helpful. Thank you again.
So far I love this app.
This app is brilliant, very straight forward and easy to use. I love the pop up functionality & e-mail functionality. David was very helpful when I got stuck on a few things. He replied quickly and it was nice to actually talk to someone on the chat instead of be in a long que or have a robot chat
So far Vincent has been super helpful! He's been extremely kind and offering the best possible attention. That's the kind of customer service I love to get!
Great experience, friendly and patient approach from David to suggestions and overall communication.
Dear,
We appreciate receiving such constructive words from you. This is a motivation for us to move the app forward and keep making it better and better.
Our Customer Success team is to be with you anytime you need. Again, thank you so much for choosing the Flowio app.
Cheers,
Vincent was amazing and very good. Great support 5 stars! He helped me set everything up and was very helpful
David was extremely helpful with my questions and setting me up. He even designed a polished Black Friday email marketing campaign for me in minutes, which would have taken me hours to do. Lol And the screen share was hilarious. He could hear me, but I couldn't hear him, so I was talking to him through my laptop audio and he was replying via WhatsApp. It was awesome. :) I was also impressed with David’s expertise with setting up my domain email (info@…) for my marketing campaigns. There was no way I would be able to figure out what to do on my own. This was one of the best customer service experiences I’ve ever had. Plus offering Free 20K/emails per month! I thought that the extra zero was a typo. Lol *jk* I'm glad that I chose Flowio and I recommend to give them a try.
Hi there,
Thank you for your words of encouragement, we feel very fortunate and honored to have a customer like you.
Flowio will continue to launch new features, helping merchants in their business, we will definitely notify you when everything is ready.
Cheers!
Flowio team
I've just installed the app and so far seems to do what I want it to do which is great. Can I please let everyone know though that the customer service is fantastic! David was so helpful and within minutes had filmed a personalised video on Loom showing me how to set up exactly what it was I wanted to do. Five stars for customer service! Thanks David.
Dear,
We appreciate receiving such constructive words from you. This is a motivation for us to move the app forward and keep making it better and better.
Our Customer Success team is to be with you anytime you need. Again, thank you so much for choosing the Flowio app.
Cheers,
Vincent was so helpful and patient with all of my issues, I really really appreciated his help! He really went above and beyond. I am so excited to utilize this app, the customizations are unparalleled.
Hi,
Thank you very much for your feedback. These are not just regular words, they are incredible encouragement that motivates us to keep moving forward, to make our app as best as possible for merchants like you.
Our Customer Success team will always be with you every step of the journey. Enjoy your stay with Flowio.
Cheers!
Ciara, was a great help to me when I had questions about my email pop-up. I really like this service. It is great, easy, and simple.