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I've just installed the app and so far seems to do what I want it to do which is great. Can I please let everyone know though that the customer service is fantastic! David was so helpful and within minutes had filmed a personalised video on Loom showing me how to set up exactly what it was I wanted to do. Five stars for customer service! Thanks David.
Dear,
We appreciate receiving such constructive words from you. This is a motivation for us to move the app forward and keep making it better and better.
Our Customer Success team is to be with you anytime you need. Again, thank you so much for choosing the Flowio app.
Cheers,
Vincent was so helpful and patient with all of my issues, I really really appreciated his help! He really went above and beyond. I am so excited to utilize this app, the customizations are unparalleled.
Hi,
Thank you very much for your feedback. These are not just regular words, they are incredible encouragement that motivates us to keep moving forward, to make our app as best as possible for merchants like you.
Our Customer Success team will always be with you every step of the journey. Enjoy your stay with Flowio.
Cheers!
Ciara, was a great help to me when I had questions about my email pop-up. I really like this service. It is great, easy, and simple.
was dealing with David for some issues that i had with the app, and he was extremely helpful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi,
Thank you so much for your feedback and for choosing Flowio.
Your comment has been shared with our Flowio Team. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our Flowio.
Thank again, and have a wonderful day!
Sincerely,
Flowio Team
So far I am really impressed! This App has amazing templates. And Customer Representative David has helped me so much!! Out of all marketing apps this is so far the best.
Hi there,
This is David from the Customer support team.
Thank you for your kind words. This really encourages our team to continue to bring the best services to our valued customers.
Best wishes for your business, we are proud to be a small part of your success.
Cheers!
I started using this app after finding out that the ManySales developer team had migrated to only developing on this app. This is app is so much better in every aspect and I already loved ManySales for its free services and having the best customer service technical team. I almost seem to always get help at all hours of the day and night and their team helped me set up my email campaign with this app. This app is great for generating leads and high-quality campaigns for email, SMS, and popup ads for your site. I am truly amazed at how great of an app this is. I recommend any small business getting started on Shopify or if you are already a larger business you should use this app. I can't wait to try out its other features! Big props to David for helping me out so much tonight. And to the developer team, I'm really impressed with the new app. Great job everyone, very excited to use this!!
Hi Leysa,
We are really surprised and touched when we receive your sincere comments and feedback.
Your love and trust for us will always be a source of motivation, as well as a reminder for the customer service department to always maintain good performance, ensuring customer satisfaction.
Hope your business will grow bigger and bigger. We are grateful that Flowio is a part of it.
Cheers.
I use this app for a pop up to capture new subscribers for my small business. I like that it is free for the level I am using just now (I was paying $30 for the same with another app) Quick and friendly help was provided by David.
I want to talk about there team. they have very supportive team and guide me at last moment. App is also very good.
very difficult to set up a pop-up window and finally it doesn't work at all, and this app not any help for my mobile display
Hi Kun Lin Yuan,
Thank you for submitting a review for our app!
Please accept my sincerest apology! We understood this experience was underwhelmed and we would have felt the same way.
I do see that one of our representatives has reached out to you to provide a solution. Can you please double-check and try it?
Once again, my apologies that you have had the experiences that I believe no one would want from a customer service team. I can assure you that the level of support from my team is improving, and we will try our best to assist you.
Looking forward to hearing from you soon.
Best regards,
Flowio team
Just started using this app. It's not extremely intuitive for the user but the customer service chat support was excellent!