Flxpoint

I was a customer of inventory source and forced to migrate to their parent company Flxpoint. I went from $99/mo to $299/mo and had less features and required more support to get setup and running again.

The support team lacks a proper ticketing system (the published one on their website is only used for their engineering team) so all issues are sent to a single email address which is answered by multiple people. The support team is extremely nice but limited because of the lack internal tools to properly organize and track customer issues -- like a real ticketing system. The tech documentation that was presented looked like it was outdated or for a totally different platform which made it very difficult to follow and understand.

After a few weeks of trying to get flxpoint setup without success I decided to upgrade to the $599 version because it had features from "inventory source" that were not included in the $299 version of flxpoint.

As soon as I upgraded I was redirected to an ENTIRELY DIFFERENT PLATFORM which had all the features I needed to get this thing off the ground. Woohoo! Then 2 hours later I was reverted back to the other flxpoint platform which again, lacked the much needed missing features. I contacted Flxpoint's support and was told it was a Fluke in their system where I was redirected to the PRO VERSION accidently but have been reverted back to the Lite version.

YES... there is a Lite version of Flxpoint and a PRO VERSION. This is not disclosed on their website, makes it very difficult to follow and make sense of their documentation. It's equally frustrating for their poor support staff.

Side Note: The lite version is much more beautiful than the pro version but requires extra support (responses take days! not hours) setup or manage locked features that are available on the less-visually-attractive pro version.

I was extremely frustrated that I was so limited on one platform while the other platform had everything I needed in order to get my business setup and running again. Flxpoint's support team wanted to keep my business and gave me a very generous offer which was very much appreciated considering this migration had completely crippled my website.

HERE's THE REASON FOR 1 star.

After 5 more weeks of getting everything setup and running correctly, Flxpoint sent me an email terminating my account in 30 days. I was crushed. So much work down the drain.

2 months of work -- Wasted!

Would you Trust a company that does this?

This app is more expensive ($399/month) than my old one ($149/month) and not as good. It's harder to use, and I've had problems with inventory incorrectly syncing to zero, unpublishing my products. I wish there was a cheaper plan without order/shipping automation features for businesses that don't need those. I'm thinking of switching to a simpler, inventory-only syncing app because this one isn't worth the high price.

We have been using Flxpoint since almost a year. It allows to manage catalogs on several sales channels and manage orders and fulfillment in an impeccable .We tried several platforms to sell on market places and this is definitely the one that gives you more control on the whole life of an orders. They have 24/7 competent customers services and with technical team based in the US. We have a pretty complicate setup but flxpoint made it easy and it is a major time saver.

I have been using Flxpoint for about 2 years now. Its a great system that has helped me scale my operations while limiting my overhead by way of automation. If you are serious about automating your order processing this is the way to go.

Flxpoint has saved our team hours of manual work each week by allowing us to automate order processing for our most popular products. Brian, our onboarding specialist, held our hand every step of the way and the team has done a great job of coming up with solutions for some of our unique use cases. It's been well over a year now and we continue to come up with new ways to help make our operations team jobs just a little easier!