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App seems great - but i've asked their customer service for help 10 timesin the last 2 months - without any reply on livechat or mail....
Hi there, so sorry about the lack of prompt communication. When we were trying to respond to your message, we accidentally filtered your messages instead so we weren't seeing any old or incoming messages. Sorry about that! We'll reply right away to your messages now. Please let me know if you don't get them.
Easy to use app. Need to have a very low level of familiarity with code in order to edit the copy of the emails. I had one issue, and the founder of the company hopped on the chat to fix it!
One piece of functionality that I would like is if it could link with the tracking numbers on orders to send an email when the tracking number shows it was delivered.
Thanks for your feedback. We are working an email editor and will hopefully have that in the near future. Thanks for telling us that shipping confirmation emails are important to you. We will look into that for future features.
The free version has actually been quite useful. We have seen an impact by way of potential customers and existing customers responding to automated emails sent out based on their action or lack of action on the website.
seriously considering the monthly upgrade
Absolutely awesome support! Needed some customization to add tags in and they had it done before they said they would. I have 10 campaigns running on this program. Great support, great app!
Buggy Home (Welcome) page. I can not edit the letter templates. Shows a HTML code page. No reply from support.
First, thanks for trying out our app. We began offering a free plan recently to help stores through COVID-19. While we believe it's the right thing to do, it also means that we're now overwhelmed with questions from everyone who has signed up. And in turn, this means that our response times is slower than usual but we're working furiously to support everyone -- even if it means that we work overtime. As you probably saw, we replied to you around midnight our time, and our team started at 7 am. While we're doing our best, we understand that some customers like yourself may be disappointed in our response times. Honestly speaking, while we would like to continue offering support to everyone on our free plans (even if it's a little slower than usual), we may not be able to do this for much longer if our willingness to offer free plans to help through these tough times actually results in customers being disappointed. Thanks for your patience and understanding.
In response to your feedback:
1. The "to dos" on welcome page will automatically update if you turn on those email campaigns. They aren't boxes you check manually.
2. We don't have a "drag and drop" email editor today, but are working on one for the near future. We tried to make this clear in our app's description page.
3. We finally went through our queue of questions from everyone before you and replied to you around midnight our time after starting our day early in the morning. We're doing our best!
Managed to set it all up and seems to cater for much details. Hope it will be helpful in our company....
Welcome and thanks for trying us out! We have no doubt it will help you boost sales and engagement. Let us know if we can help with anything down the line.
User-friendly interface. Clean editing process. Finally an automated email service that has all the options I need.
So easy to install and use. I was able to get it up and running in a couple of hours. Reporting is fantastic. Love this app.
Really good app for email marketing, well done. Would definitely recommend it to anyone. A really valuable app
Really easy to use, and has helped me set up emails for customers with no issues. I loved the templates already there, which has given me direction for how to construct automatic emails and get my business moving!