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Awesome app worth using always
This App is a must-have for all shopify stores. Great features and acceptable fee and great service.
PDF invoice generator help me to customise the general invoice and it worked very smooth. Thanks for company/development team who take this steps to design the app.
Kind Regards
Super service, vlotte en vriendelijke support van Phoebe! Doen wat belooft wordt. Aanrader!
Works well and is customizable to your brand even on the free version.
nice app and customer support team is so friendly!
por el momento me parece muy buena app, la acabo de descargar.
quick response time. Phoebe was superhelpful!
Only shows that you can automate e-mails in the end. So you spent several hours setting all the templates and then you have to upgrade to sent automated invoices...
Hello dear,
Thank you for taking the time to leave your honest review about our application - Fordeer: Invoice Order Generator here. Our users' satisfaction is our utmost priority, and so seeing you dissatisfied with us makes us very concerned.
Regarding your concerns about needing to upgrade to a paid plan for using the Automation Email feature, I'd like to provide some clarity:
- We clearly list all paid features, including Automation Email under the Professional plan, on our Pricing page in the Shopify App Store.
- Additionally, within our app, we have an Accounts section under Settings that distinctly indicates which features are free and which are included in the Professional or Premium plans.
We aim for complete transparency and do not intend to compel users to upgrade their plans. Thus, regarding the review you left on the Shopify App Store, it seems not to be true and correct for our application and our service. Then, it brings a bad impact on all of our efforts and our services. However, we understand how this might have been perceived and are taking steps to improve our communication. Going forward, we will implement clear warnings on relevant pages to prevent any confusion.
Understanding your need for this feature, we would like to extend a special offer to you. If you choose to give our app another try, we're happy to provide a 70% discount on upgrading to the Professional plan.
Your feedback is invaluable in helping us improve and better serve all our customers. We are here to support you and would welcome any further discussion to resolve your concerns effectively.
Thank you for your candid review, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Fordeer Commerce.
Great customer service. Whenever I have a question someone always resolves my problem quickly.