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Großartiges Produkt. Erfüllt alle Anforderungen an eine Rechnungsapp. Auch der Support ist jederzeit erreichbar und Tessa antwortet schnell und Professionell. Preis/Leistung unschlagbar.
You can not send an invoice email in the free version… might want to remove that from the free version features listing
Hi there,
Thank you for sharing your candid thoughts with us.
We were deeply sorry to read your 1-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.
Regarding your issue related to not being able to send the invoices on Free version, we would like to take a moment to clarify some points here:
- Manual Invoice Sending: On our Free plan, you have the ability to manually send invoices. This can be done by going to the "Orders" tab in our app, selecting the order you wish to invoice, and clicking the "Send thank you" button. This action will send the invoice directly to your customer.
- Automated Invoice Sending: It appears there might have been some misunderstanding about our automatic invoicing capabilities. This feature is indeed available, but it's part of our Starter or higher plans. These plans are tailored to support the needs of growing businesses by automating routine operations.
We aim for transparency and strive to communicate the functionality of our app. Our team has revised the content to ensure clarity and prevent any confusion regarding our app features.
Additionally, we noticed that we haven't had the opportunity to assist you directly through our live chat or other support channels. We would be grateful for the chance to connect with you to discuss your experiences in more detail and address any further questions you might have. Please let me know a convenient time to contact you, or feel free to reach out directly at your earliest convenience.
Once again, we apologize for any inconvenience and truly value your feedback as it is essential for us to enhance our service and ensure a better experience for all our users.
Thank you for your patience and for bringing these issues to our attention.
Kind regards,
Fordeer Commerce
Works like Magic, and support is Sweet!
App works good and support even better, thank Phoebe
Perfect support from Phoebe. If you have any problems or questions, you are helped immediately
Customer service is great, couple issues we've had were solved quickly
Fantastic prompt service by Phoebe
Really good so far and the live chat support is quick and really helpful
Working properly, helpful customer support
very happy, easy to set up, needed help with one issue, resolved quickly. The free plan is great and i highly recommend this app to others.
Hello, my dear,
Your compliments mean a lot to us! We are honoured that our team members were able to give you a great experience and surpass your expectations. Customer satisfaction is our main goal, and we think that every encounter with our consumers is an opportunity to create a long-term connection.
We are devoted to providing you with outstanding service every time you pick us, and we hope to serve you again soon. Thank you for your faith and dedication.
All the best,
/Fordeer team/