Fordeer: PDF‑facturengenerator

Hi there,

Thank you for sharing your candid thoughts with us.

We were deeply sorry to read your 1-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.

Regarding your issue related to not being able to send the invoices on Free version, we would like to take a moment to clarify some points here:

- Manual Invoice Sending: On our Free plan, you have the ability to manually send invoices. This can be done by going to the "Orders" tab in our app, selecting the order you wish to invoice, and clicking the "Send thank you" button. This action will send the invoice directly to your customer.

- Automated Invoice Sending: It appears there might have been some misunderstanding about our automatic invoicing capabilities. This feature is indeed available, but it's part of our Starter or higher plans. These plans are tailored to support the needs of growing businesses by automating routine operations.

We aim for transparency and strive to communicate the functionality of our app. Our team has revised the content to ensure clarity and prevent any confusion regarding our app features.

Additionally, we noticed that we haven't had the opportunity to assist you directly through our live chat or other support channels. We would be grateful for the chance to connect with you to discuss your experiences in more detail and address any further questions you might have. Please let me know a convenient time to contact you, or feel free to reach out directly at your earliest convenience.

Once again, we apologize for any inconvenience and truly value your feedback as it is essential for us to enhance our service and ensure a better experience for all our users.

Thank you for your patience and for bringing these issues to our attention.

Kind regards,
Fordeer Commerce