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quick response time. Phoebe was superhelpful!
awesome support and awesome app
Only shows that you can automate e-mails in the end. So you spent several hours setting all the templates and then you have to upgrade to sent automated invoices...
Hello dear,
Thank you for taking the time to leave your honest review about our application - Fordeer: Invoice Order Generator here. Our users' satisfaction is our utmost priority, and so seeing you dissatisfied with us makes us very concerned.
Regarding your concerns about needing to upgrade to a paid plan for using the Automation Email feature, I'd like to provide some clarity:
- We clearly list all paid features, including Automation Email under the Professional plan, on our Pricing page in the Shopify App Store.
- Additionally, within our app, we have an Accounts section under Settings that distinctly indicates which features are free and which are included in the Professional or Premium plans.
We aim for complete transparency and do not intend to compel users to upgrade their plans. Thus, regarding the review you left on the Shopify App Store, it seems not to be true and correct for our application and our service. Then, it brings a bad impact on all of our efforts and our services. However, we understand how this might have been perceived and are taking steps to improve our communication. Going forward, we will implement clear warnings on relevant pages to prevent any confusion.
Understanding your need for this feature, we would like to extend a special offer to you. If you choose to give our app another try, we're happy to provide a 70% discount on upgrading to the Professional plan.
Your feedback is invaluable in helping us improve and better serve all our customers. We are here to support you and would welcome any further discussion to resolve your concerns effectively.
Thank you for your candid review, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Fordeer Commerce.
Perfect support from Phoebe. If you have any problems or questions, you are helped immediately
Just installed the app and first look is perfect. Instant customer service and very customizable. Especially for multi currency and multi language a 100% recommended app!
Best scrub-supply.com
Working properly, helpful customer support
The best app, according to the price and features, the support is really fast and gentle.
Great app for sending great looking tax invoices. Inline editable.
Fordeer's Invoice Order Printer app is a game-changer for my Shoify business. With its user-friendly interface and customizable templates, generating professional invoices are absolutely amazing.
The app's efficiency and batch printing feature save valuable time, while its seamless integration with Shopify ensures accurate order information. The attention to detail in including essential order and customer information is impressive.
The customer support provided by Fordeer is excellent, promptly addressing queries and providing guidance. With its reasonable pricing and value for money.
Fordeer's Invoice Order Printer app is a must-have tool for streamlining the invoicing process and maintaining a professional image.
Dear first-in-last-out-coffee-company,
We would like to express our sincere thanks for taking the time to give us these nice feedbacks. We're delighted to hear that you had a positive experience with our services and truly appreciate your kind feedback.
Knowing that we met your expectations and provided the level of service you deserve is extremely important to us. We value your business and hope to have the opportunity to serve you again. Thank you for choosing us!
Best regards,
From Fordeer with love <3
They are an exceptional team, promptly responsive to our technical issues. We are delighted to use this app as it greatly contributes to the growth of our business!
Dear Blue Clover Devices,
Your kind words are greatly appreciated! We are proud of our team members for always going above and beyond to provide exceptional service and deliver a positive experience for our customers.
We believe that every interaction with our customers is an opportunity to create a lasting impression, and we are thrilled to hear that we were able to exceed your expectations.
We will continue to work hard to provide you with the best possible service and ensure that your every need is met. Thank you for choosing us.
Best regards,
- Fordeer Team -