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Got stuck with the app, user error. Went on chat, Kenan answered promptly and gave me one of the fasted solutions I've ever experience using chat support, and I have to get in touch with Facebook support for ads management (and they are terrible!) And all this on a Saturday night in the UK, thank you Kenan.
Hi there,
We appreciate you taking a moment of your time to provide us with your feedback and helping us continue offering great service in the future. Kenan's thankful for your kind feedback and please feel free to get in touch again with us.
I just started using the app and so far, Customer Service (CS) is on point. I could not get my form to show on a page and used the Chat feature to reach someone in CS. Eldin responded in less than 2 minutes and was quickly able to help me resolve the issue. That said, my overall rating is 3 stars because some to the features that are offered only as PRO should be included as part of the free account (e.g. saving a form as a draft and payment integration). If I could separate the two, CS would receive 5 stars and the App 3.
Hi there! We have contacted you regarding this in order to amend everything.
-Eldin
This is perfect for our needs at this time, I appreciate the robust functionality of the free version, the app is beautiful and easy to use. Thank you.
Happy to hear our app was able to match your expectations.
Please don't hesitate to let us know if you need any help, our support team will gladly take care of your needs.
Super simple to use and understand. The customer service on any questions is also very easy and friendly. Highly recommend
Thank you for your kind review! We strive to make the user experience easy and intuitive, so it's great to hear that you had a positive experience with our product. We also value the importance of customer experience team and are pleased to hear that your questions were addressed promptly and the response was friendly. We're thrilled that you recommend our Hulk Form Builder app and appreciate your feedback!
Great little App. Even the free plan is enough for most shops. we use this App across our two shopify stores. easy to install and you can be up and running in minutes. Recommend.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!
So far very easy to use and custom service support was great even on the free plan! I like that i can make the forms more custom or keep them simple.
Hi there,
Thank you for finding our app and the support we have provided you with great! What a great feedback we received from your end :) Thank you!
Cheers!
Just started using it, but so far so good! Support is very communicative :) We're finally able to have customers submit files through our website!
Thank you for your review! We are thrilled to hear that you are happy with our Hulk Form Builder app so far and that you have been enjoying the customer experience services we offer. We are excited to hear that you are now able to have customers submit files through your website. Please let us know if you need any further assistance. Thank you for choosing our service!
Although the features I need are in the most expensive plan which is out of my price range the customer support was amazing.
Within 10 minutes the issue was diagnosed along with a resolution.
Hats off to the engineer KHUSHBU JARIWALA, truly AMAZING!
Thank you very much for your wonderful review! We are happy to hear that you had a positive experience with our customer support. It's great to know that KHUSHBU JARIWALA was able to diagnose the issue and provide a resolution within such a short amount of time, so a big thanks to her for really going above and beyond for the customer. We highly appreciate your kind words!
We are sorry to hear that the features you would like to have are out of your price range, but please keep an eye on our app because we now provide some additional plans which are low in cost.
Thank you for sharing your feedback!
I only use Free and It is Very easy to use! It also has a very kind Support to Guide you :) Really appreciate it.
Thank you so much for sharing your positive experience with our Form Builder app. We truly appreciate it! We are always here to provide support if you need help at any time. We are thrilled to know that you are taking full advantage of our free app version and find it easy to use. Again, thank you for your kind words.
I spent 5 hours editing a form. I discovered a few things.
1. This is NOT an order form, it is a survey builder.
2. One wrong move and you have massive amounts of not-user-friendly editing. Lots and lots and lots of scrolling and copying and pasting to edit your mistake.
3. Little to no tutorial on how to create a form.
4. When the form is put in your shop, it is a tiny little space, and there is no amount of advanced CSS to make it bigger.
I will be going back to my original idea of making a pdf and having my customers use that method.
Hey there, just want to inform you that most of your above complaints have been rectified. We would love to have you back this time, we would like to help you create the form you desire.
Just reach out to us at support@hulkcode.com, our team will take care of the rest.