ハルクフォームビルダー

ハルクフォームビルダー

レビュー (1,644)

総合評価
4.8
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2021年5月26日

Customer service is not helpful. We have 3 forms on our website we rely on, but this app has been working incorrectly for at least 3 weeks. I've asked several (4 times) times for help, I've sent and resent concise information, but in the end no help received. The last response I got (6 days ago) was "I'll forward this to the developers and they'll get back to you once its done". Still no response. The app is useless if we can't get it to work.

T&T Liberty Safes
アメリカ合衆国
アプリの使用期間:1年以上
HulkApps.comが返信しました 2021年11月11日

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We asked our manager to contact you in hopes of amending the issue you were having.

Thank you for letting us know about this. Your feedback helps us get better.

2020年7月13日

I checked today the app dashboard.
More than 50 requests that I did not received in my email inbox !!!!! How come ?
I did receive maybe 1 out 10/15 contact form email from the app...

INTO THE BEARD
フランス
アプリの使用期間:1年以上
HulkApps.comが返信しました 2021年11月11日

Thank you for leaving us your valuable feedback!
We are very sorry for the inconvenience this may cause you.
We asked our manager to contact you in hopes to amend the issue you were having.

2022年12月21日

Wasted 20 minutes trying to set up form and it never worked, i tried installing the snippet of code and selecting the specific page I wanted the form in, but it just doesn't work for some reason

Ecoled Colombia
コロンビア
アプリの使用期間:1年以上
HulkApps.comが返信しました 2022年12月28日

Hi dear merchant,

We have reached out to you to have the issue checked and resolved as soon as possible. Please revert to us whenever you are available. We are looking forward to your response and will be more than glad to help you out. Thank you!

編集日:2020年6月4日

Easy to set up a form.
But not useful at all because you don't receive any submitted forms. And that is not very nice.

On The Rugs
デンマーク
アプリの使用期間:約1年
HulkApps.comが返信しました 2019年6月5日

Thank you for taking the time to write us your valuable feedback.
Our manager will be contacting you in hopes of amending the issues you were having.
We hope everything works out in the end.

2023年1月3日

The form is glitching when I scroll down or up, only after refreshing the webpage the customer can scroll down again.

Hond Van Gent
ベルギー
アプリの使用期間:約1年
HulkApps.comが返信しました 2023年1月13日

Hi there, our dear merchant,

This is Sarah, the app lead for our Hulk Form Builder.

We have reached out to assist you in the best way we can. Let us know please how we can help.

Cheers!

編集日:2024年12月14日

We've had a great experience for a while with Hulk Forms but recently we keep having days where submissions aren't sent to our email so that we aren't aware that our customers are communicating with us. We've let Hulk Forms know about this issue and they've told us they're working on the issue. However too much time has elapsed on our end to really justify the risk of missing submissions to stick with them since the issue persists.

Their ticketing system auto closes in 12 hours. Its been a week now and this problem is not resolved.

Special Needs Computer Solutions
カナダ
アプリの使用期間:10ヶ月
2023年1月20日

Can not use custom domains to notify customers after form submissions. It confuses the customer and create distrust on a brand as they will receive it from some hulk formbuilder.com - Talked with support they are useless no solution.

If that is what you are looking for not recommended at all.

Machrus USA
アメリカ合衆国
アプリの使用期間:10ヶ月
HulkApps.comが返信しました 2023年1月21日

Our dear merchant,

This is Sarah, the team lead for our Hulk Form Builder app.
We have reached out to you to solve the issue you have faced while setting up your custom domain within our app, in your Shopify store.

Let us know please whenever you are available, so we can assist you further. Thank you!

2023年1月9日

Deleted the app from my store a while ago, but still trying to charge me a subscription. Did not have this problem with any other apps I deleted.

Lucky Branding
アメリカ合衆国
アプリの使用期間:9ヶ月
HulkApps.comが返信しました 2023年1月9日

Please accept our sincere apologies.
We are always striving to provide you with the best possible service and to solve your issue in a timely manner.
We would hate to leave you with a bad experience so we kindly ask you to reach us back, to try and resolve this issue for you asap.
Regards

編集日:2021年2月22日

Works ok but lots of downtime. I'm currently down on 3 websites now and can't offer support (over 8 hours now) and no ETA. Just getting a "formbuilder.hulkapps.com refused to connect" each time I try to load the app in any of the stores. Also a pita to get support with them, you have to create an account type of thing. 1 star for that. Update as of a week later*
Still having issues with the apps, removed them to fix it and when I try to reinstall I'm actually seeing my old forms pop up for a second then I get an error from Shopify saying the page doesn't exist. So as of now I'm not only down a bit, but completely as of now for my forms.

Taigen Tanks
アメリカ合衆国
アプリの使用期間:6ヶ月
HulkApps.comが返信しました 2021年11月11日

We really appreciate your feedback!
We are also sorry for the inconvenience this has caused you.
Our manager will be in contact in hopes to amend the issues you were having.

2020年10月6日

I needed a simple account registration form to set up customers in Shopify. This looked perfect but wouldn't actually set up customers. I requested support twice and after about 10 days I could see they were testing, but another two weeks later the issue was not resolved and I still have not received any communication from them regarding the problem or a possible solution.
So I found a better app elsewhere.

Cumulus Vineyards Online Store
オーストラリア
アプリの使用期間:約1ヶ月
HulkApps.comが返信しました 2021年11月11日

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We asked our manager to contact you in hopes of amending the issue you were having.

Thank you for letting us know about this. Your feedback helps us get better.