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So far love the app! super user friendly! Had some issues at first showing on my site but Emma from their team was super fast and helpful to resolve issue:)
Forms are easy to create and offer powerful functions. Statistics are also very helpful to monitor the number of enquiries. Support was very fast, helpful and friendly. 100% recommendation!
Good experience with the app support, the app works great and we have three forms running on it no problem.
We've been using the app on two stores for about 18 months or so and it does everything we need it to do, one site sends our contact form to Zapier to open a Zendesk ticket, the other site uses it primarily to directly send data to a Google Sheet. We had built out a very nice multi-step form as well for one site but it was for a short-term project. All not typical usages and many more integrations are possible, it does way more than we need. Support has been excellent, responding quickly to the one or two times we've needed to reach out.
Amazing quick support -thank you !
It has been over a year since we started using Powerful Contact Builder, and I must admit that it has all the necessary features and is easy to manage. Most importantly, whenever we faced any problem, we were able to solve it quickly with the help of the support team. Especially Emma! She has a lot of patience to listen carefully and answer all the questions.
BEWARE!!!! I've had this app for a year and it's worked fine but for some reason it has not been working right for the last month. I've had customers reach out to me directly saying they tried to contact me through the form and it didn't seem right. After testing it for myself, it is sending a confirmation email from a TOTALLY different email address that is not mine and NOT my shop. I have missed out on a month of inquires from my customers and this is pretty devastating to my business. BEWARE OF THIS APP!!!! I tried contacting customer support and didn't get a timely response or solution. I have no trust or faith left for this app and will be finding another one.
Customer service with this app is great. I had an issue with the form submissions reaching our email so I contacted their support team. Within the hour Emma was able to have my issue resolved. I wasn't able to stay on the chat for the whole time so Emma had the issue fixed and sent me a follow up email confirming everything was working. Thank you Emma and team!
Easy to use and helpful support.
Emma was really helpful and prompt in fixing a minor issue for me! Really simple app to use and navigate too.