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Tried the app, but had to uninstall it immediately as it asked me to pay for past orders, not for the future orders that will come in.
Hello economico,
Our app has a monthly subscription fee which is based on the volume of orders your store gets. It is possible our way of deducing the volume of your orders (looking at the last year volume), isn't the best. We'd be happy to try and understand your current volume and make sure you're on an appropriate plan?
We can be reached at support@tsapps.io.
Great tool to avoid fraud. Very Happy. Must have! It has taken the hassle out of manually having to check this.
Easy install and clean uninstall. Automatically cancels transactions flagged by Shopify as high-risk. If that's all you want, the app will deliver it.
This developer is technically proficient and fairly responsive, but inclined to cut corners. Email from app users may be discarded by overly aggressive spam filters. Don't expect them to spell your name correctly in correspondence.
Why isn't this review 5 star?
[-1 star] Unsupported and unclear legal customer consent requirements in app TOS, Section 9.4.1.
[-1 star] Poor technical documentation.
[-1 star] Support experience needs improvement.
Thank you for your review. Per our extensive conservations outside of this review and the many changes we’ve made to our systems, I am sorry that you did not find your support experience up to your standards. We strive for fantastic customer service and make sure to promptly and efficiently answer any and all emails in our inbox. We also work closely with Shopify to ensure that we are always in compliance with their strict privacy and disclosure guidelines, so it’s unfortunate that you feel this way. After deliberating with the Shopify team they were more than impressed in the effort that we made to satisfy your concerns, they also found them to be a bit bizarre. However, as a customer we respect your opinion and will continue to work to improve your experience in the future.
We look forward to having you as a customer and working to improve all of the aspects listed in your review.
Sincerely,
Jonah
Co-Founder
10x Apps
Simple but important app that automatically cancels high-risk orders. We get a lot of orders and so this app cuts time it takes to manually cancel orders. Customer support is pretty responsive and helpful as well.
Great app, easy setup. I like the free version for smaller businesses. Highly recommended for small and new businesses.
I used this app and it helped me find that more fraudulent orders were being made and i caught them and turned them into the police
We use this app to weed out all the high risk orders on all of our stores. It's very reliable and we don't have to do any work which is the best part. Also it's extremely affordable considering how much time we were spending sorting through fraudulent orders before! Definitely download this app immediately.
I used this app to detect fraud on my site. I have to give this app 5 stars for performance. I certify this is an excellent App.
By far the best app on shopify. Saved me hundreds by automaticaly cancelling fraudulant orders. I had charge backs before. Never again thanks to 10x.
Amazing! great app does what it says and very affordable, saves us time every day
reliable app that saves us time! we are using it on all of our stores now
Super easy to set up. Does exactly what we need it to do and I dont have to spend time cancelling orders everyday!
I highly recommend this app! Took seconds to set up and saves me hours of checking for fraudulent orders.
Great, easy to use app! Love not having to review orders for fraud.
Great app, basic and reliable, saves us several minutes per day. Installed on all our stores!
Easy to use app, very simple after the initial download. Looking forward to reducing the work that goes into fraud purchases.
easy to use, definitely worth a shot if you spend time reviewing orders