Fraud Scanner by TS Apps , 27件のレビュー

総合評価
3.7
評価レベルごとの件数
  • 評価の85%は5つ星です
    23
  • 評価の0%は4つ星です
  • 評価の0%は3つ星です
  • 評価の4%は2つ星です
    1
  • 評価の11%は1つ星です
    3
編集日：2019年3月22日

Easy install and clean uninstall. Automatically cancels transactions flagged by Shopify as high-risk. If that's all you want, the app will deliver it.

This developer is technically proficient and fairly responsive, but inclined to cut corners. Email from app users may be discarded by overly aggressive spam filters. Don't expect them to spell your name correctly in correspondence.

Why isn't this review 5 star?

[-1 star] Unsupported and unclear legal customer consent requirements in app TOS, Section 9.4.1.

[-1 star] Poor technical documentation.

[-1 star] Support experience needs improvement.

aboniks
アメリカ合衆国
アプリの使用期間：4分
TechSimple, LLCが返信しました 2019年3月14日

Thank you for your review. Per our extensive conservations outside of this review and the many changes we’ve made to our systems, I am sorry that you did not find your support experience up to your standards. We strive for fantastic customer service and make sure to promptly and efficiently answer any and all emails in our inbox. We also work closely with Shopify to ensure that we are always in compliance with their strict privacy and disclosure guidelines, so it’s unfortunate that you feel this way. After deliberating with the Shopify team they were more than impressed in the effort that we made to satisfy your concerns, they also found them to be a bit bizarre. However, as a customer we respect your opinion and will continue to work to improve your experience in the future.

We look forward to having you as a customer and working to improve all of the aspects listed in your review.

Sincerely,
Jonah
Co-Founder
10x Apps

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