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It keeps cancelling orders that are not fraudulent and have nothing to do with the rules I created.
This app is worthless. After talking to customer support and finding out that this app allowed you to create a series of filters for it to decide when to flag a purchase, I gave it the expectation that is was basically a blacklist.
Simple enough. I set one filter of let me know when an order over $500 is made.
It flagged every single $30 order as possibly fraudulent.
Delete. I'll stick with the regular shopify fraud analysis.
The app don’t work. I have the address filled for the filter and the app doesn’t let me save. It kept asking me to put the info even though I’ve already filled the info I wanted to blacklist. 1/5 app.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support
This app allows for the creation of super specific rules which is great to stop the EXACT SAME fraudulent order from happening again but fraudsters aren’t stupid. They change emails, use a different IP address, order different product. I literally didn’t even waste my time configuring a single rule once I saw how it worked as I knew it would be a complete waste of time. What would actually be powerful is if you were able to use the fraud analysis result and use it within the fraud filter app. Being able to cancel out all orders with High fraud risk for example - that would be powerful. I asked 3 times if this could be done but kept getting the same recycled script from the help desk so gave up. Do better Shopify.
Come on Shopify what a STUPID APP! Your application has fraud alerts already, why would you not tie these into this app? How stupid are your developers. All fraud cases are generally one time customers, how the hell are we supposed to set a filter on them? The filter is the fraud analysis thats already been done.
Pathetic App. Do not use this app. This app will definitely cancel your orders but will not reverse/refund the amount.
Hey, there. Thank you for reaching out and bringing this to our attention. When setting up rules for Fraud Filter, there is an additional option that allows you to 'Refund transaction amount' and refund the order. That being said, if you need help with setting this up, then we'd be happy to continue assisting you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
don't waste your time, it does't work
When you set up this app, you have the option of either automatically cancelling the order, in which case Shopify sends a notification to the customer (but not your admin), or you can set it to warn your admin about a fraudulent order. You can't set it to do both. I don't see why an app would notify the customer and not the seller.
Hey, there. Thank you for sharing this feedback with us. We understand that you'd like to be notified for when an order is automatically cancelled, and we'd be happy to share this with our development team. Cheers! -Elias, Shopify Support
App doesn't work.
Filter Tagging could be an option but it is missing/not available in this app.
Also the rules doesn't apply immediately.
Hi, there. Thanks for taking time to leave a review. Could you let me know what specifically wasn't working with the tagging? If you can share more context I'm happy to look into this with our team for you. You can also create a support ticket with our team if it's regarding a bug or specific issue. -Rio, Shopify Support.
I've added 2 filters (email and Browser IP) but both are not working. Please fix it or delete this app.