Fraud Filter

would give it zero stars if I could as it cancelled non-fraudulent transactions. Had to quickly uninstall before it cost even more lost business

I don't recommend it. The parameters are extremely limited, I put in some straightforward ones just to try to get it to work at all and those didn't work. Support was not helpful and just gave me a list for better apps that are not free instead of understanding this app enough to help me get an use out of it. You should also have a couple of examples that would commonly be used and actually work with the app.

If you want to block false abandon checkout cart- this app is USELESS. Not sure if it would work for orders with transactions, but from other reviews it seems not useful at all as well.

It won't allow you to make a requirement for the BILL TO and SHIP TO addresses to be the same. This is key to stopping fraud for us. Credit card owner is never the person fraudulently using the card, and buying and having delivered our products. It is going to a different home address. Therefore making it obvious that two different addresses are needed in defrauding a company of their consumer good. Basic knowledge in fraudulent activity and easy solve for Shopify but they haven't.

I love Shopify and many of its apps. Thank you guys, you are doing a great job. But not this app, unfortunately, not. Let me explain. You say it 'blocks certain customers from checking out', but it doesn't... sorry to say that... The app allows all customers to place order, all customers do receive 'Pament Successfull' message on their screen. And wait for their order to arrive. What this app does is it CANCELS unwelcomed ORDERS immediately after they are placed /or warns you and you cancel them manually/ and sends cancellation emails to the customers. And here is the problem - automatic emails can /and probably will/ get into Spam or Promotions folder and customers might not even suspect their order has been cancelled. I wish this app really did 'block certain customers from placing orders' so they could see 'Unable to place order' or something like that instead of 'Thank you for your order'. Nevertheless, your hard work deserves a Thank you. At least you tried and maybe the app will upgrade one day.

It didn't make a lot of sense that they built something where you need to create specific rules for events that you don't know will happen. Had the app for 2 min and quickly removed it. I do not recommend this app.

I also don't review as much unless I feel it is necessary and wish I would have saw this comment before downloading.

Doesn't seem to work. I am trying a block a specific customer from buying any products or contacting me via my store contact form (the person keeps harassing me with offensive messages) but regardless of what rule I create it makes no difference. Really disappointed. Any help making that work?

After install, none of the fields are editable so I'm unable to create a filter or use the app in any way. What gives?

Over complicated and I simply do not understand all the rules and what they mean. I just want something to easily install and let technology do all the hard work.

This is silly. It can't actually block a transaction based on the rules - it only cancels the order after the transaction already occurs. As everyone states in the reviews, that leave us - your merchants - having to cover the transaction fees for/on the reversal. Why can't this simply block the transaction, based on the rule - before the transaction occurs, so that the merchant doesn't incur expenses?