Avis (213)

Note globale
2,3
Nombre d’avis par note
  • 31 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 7 % des avis sont des avis à 3 étoiles
  • 9 % des avis sont des avis à 2 étoiles
  • 45 % des avis sont des avis à 1 étoiles
28 novembre 2018

I have had this installed for a couple of years. would be useful if the app could also conduct a general IP block not just at point of orders/

SCANDINORDIC.com
Australie
Plus de 2 ans d’utilisation de l’application
Modifié le 26 janvier 2017

Try it and you wont be disappointed. It works in the background to weed out suspected fraud

Random Swag
États-Unis
Environ 2 ans d’utilisation de l’application
23 août 2017

Very helpful app for stopping all kinds of fraudulent orders. The setup can be a bit confusing and tedious, but once you get it set up correctly it really helps save you a lot of time...and time is money.

Elevated Vaping
États-Unis
Environ 2 ans d’utilisation de l’application
17 juillet 2016

This app seems like a must-have, it should probably be one of the first apps you install. would definitely recommend it.

Tiny Tot Trends
États-Unis
4 mois d’utilisation de l’application
4 janvier 2016

DO NOT use in any circumstances. After I Installed it on our website, our orders dropped dramatically. We couldn't find any reason and were thinking maybe something is wrong with our pricing or marketing. After a deep investigation, we found that customers simply COULD'T click on CHECKOUT button!!!

I don't really know how much it costed us by not having any customer for two weeks! but I wouldn't install any other app from this developer or any other un-trusted source.

Glorio
Australie
Environ 2 mois d’utilisation de l’application
12 juin 2016

An absolute must have. This really helps cut down on fraud for my supplement store, moonpill.com

Moonpill
États-Unis
4 mois d’utilisation de l’application
23 janvier 2023

I'm disappointed that there are only "AND" statements, not "OR". We should be able to put all banned customers in one single rule instead of creating a separate rule for every customer which gets messy and is not useful.

Also, it should be a function in the original Shopify to be able to ban customers from VISITING our webiste + ORDERING on it, not a separate app. I'd prefer some people not to have access to my store at all, cause they can still go around and do damage to my reputation by spamming negative reviews in an abusive way or spam customer service.

Boutique Pleine Conscience
Canada
Presque 2 ans d’utilisation de l’application
Shopify a répondu 28 février 2023

Thank you for taking the time to share your feedback with us. We appreciate your business needs and this helps us better our products and offerings in the future. I have shared your comments back with our product development team for consideration. -Olivia, Shopify Support

9 août 2022

I like the ability to add a warning, however I would like this to mark them as high risk not medium. Is that possible please?

Cash Gen UK Limited
Royaume-Uni
Plus d'un an d’utilisation de l’application
Shopify a répondu 18 août 2022

Thank you for getting in touch and for writing your review. The Fraud Filter app can notify you of a potentially suspicious order if it meets a condition that you set.

In terms of risk profiles (e.g. medium vs. high risk), this is something our automated risk analysis tool provides: https://bit.ly/3m6THdP. It is available for all merchants and can be used to better judge the validity of the orders you receive. I can however see why it'd be a useful tool to be able to mark orders by high or medium risk within the Fraud Filter app as well, so I will be sure to pass your feedback onto our development team. -Victor, Shopify Support

5 juin 2023

I installed this because the app is advertised as being able to "block" a customer from ordering, but that is false advertising. You can only cancel the order or send yourself a warning. So I uninstalled it. Absolutely terrible.

Adept Cosmetics®
États-Unis
Environ 2 mois d’utilisation de l’application
Shopify a répondu 7 juin 2023

Thank you for taking the time to share your feedback. To clarify, you can use Fraud Filter's rule-based functionality to block orders, and to prevent certain known customers from ordering. If you want to give it another try and need some guidance on setting up a rule, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support

18 octobre 2017

Horrible app. It definitely doesn't do enough for you and has not enough flexibility. I lost money using this app rather than it helping me. I'd highly suggest that you do this yourself than rely on this app that is poorly constructed and designed to have you actual fail more.

Giantrobotstore
États-Unis
Environ un mois d’utilisation de l’application