Fraud Filter

Maybe okay if you are just trying to block a specific email address but you can't even setup a rule to check the billing address zip against the shipping address zip. Really!

The filter DOES work, but you need to understand how to use it. I'll tell you how to set things up so it works 100% of the time.

1. The FIRST rule triggered is the ONLY rule processed.
that means that if you have a rule for "flag all orders from Germany"
and another rule for "Cancel Jane Doe from Germany"
the First rule will trigger first and say "Warning, this order is from Germany".
The rule for Jane Doe will never be triggered.

2. The rules are VERY SPECIFIC.
If you want to flag Jane Doe who lives at 123 Main Street, you must do it in a specific manner: Billing Address 1 (CONTAINS) "Main"
You're sorting and flagging any billing address that contains the word MAIN in it.
Why? Because Jane doe could put in 123 Main St. and bypass the filter because it wasn't exactly 123 Main Street.

3. EVERY SINGLE ITEM MUST MATCH FOR THE RULE TO TRIGGER
That means if your rule is matching Name, Address, and Phone ALL of them must be present and match exactly before the rule triggers. So you need to set up individual rules for each part of the fraudster.
You need one rule that (CONTAINS) the Phone number eg. 5043684444
You need one rule that (CONTAINS) the first part of the email address eg. "Fraudster@"
You need one rule for JUST the Billing address and Zip code. eg. Main and 70054
You need one rule for JUST the Shipping address and Zip code. eg. Main and 70054

And that's how it will work 100% every single time. If it's failing, you've not set it up properly.

Picture of Rules:
1: https://i.imgur.com/JE6uOJ6.png
2: https://i.imgur.com/UuXCKCP.png
3: https://i.imgur.com/jJxcLaF.png
I have 115 pages of them, and they work.

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Now, on to my complaints:
Shopify, you need to make it so I can sort by the Rule Name. OMG, please, make this happen.
Also, WHY WHY WHY for the love of gawd, do I have to go through 125 pages before I can edit the last rule I created? And WHY do you refresh the screen back to page one after I save the changes? Did I hurt you? or are you just evil? :( :(
I need to be able to specify a page of rules, and you need to stop sending me back to page one whenever I change a rule. Okay? thanks, love ya!

Had it installed for about 6 months. Doesn't work well at all. Very hard to navigate. Now it won't even let us create or update rules. Don't bother, accept that Shopify should fix this internally and refuse to.

This app works great on my network devices website

Great app! Recommended!

Check out our site for a live demo - www.mintapple.co.uk

Cheers Guys :)

I'm relatively new to the app, and some of the features aren't as clear cut as I'd like. Still, the app does work. I put the first and last name of someone that I wanted blocked, and that person is now no longer able to order from my store using that name.

Practically useless. - This app requires you to create completely new and separate rule for every individual customer you want to block. No support for a single list.
- As others have stated, this app does not block the order from occurring. It just cancels it after the fact, leaving the merchant out of pocket for the transaction fee.

Another decent shopify app worth installing.

It worked great. Could have been a little more intuitive though.

I really feel like Shopify doesn't give a single F about fraud. This app is a joke and a slap in the face to customers. Shopify might as well be in bed with the thieves. You provide a platform but you don't do anything to help me protect my customers. They are essentially your customers too Shopify!