Fraud Filter

I would be happy to update my review of this app. However the MOST BASIC use scenario doesn't seem to work: managing a black list of customers that I don't want to allow to place orders, based on a shipping phone, email or address. I created a test order using the exact shipping phone I would like to block and Shopify processed the order normally. I can't believe that Shopify doesn't have a functional method for blacklisting certain customers.

Would love to give it a positive review, but it hasn't stopped any fraudulent orders dispute setting it up to block certain emails, it's let them all through costing me money in charge backs. Useless.

It keeps cancelling orders that are not fraudulent and have nothing to do with the rules I created.

The application was easy to install. Setup and customization of the app is simple and the app is very user-friendly.

https://www.gift-frog.com
https://www.kinkytoy.store

Es ist möglich Regeln zu erstellen. Es gibt leider keine Erklärung was man in die Felder schreiben soll. Die Auswahlmöglichkeiten sind extrem gering.

Great app. Works well. Looks great. Easy to setup. https://www.kinkytoy.store

This app is worthless. After talking to customer support and finding out that this app allowed you to create a series of filters for it to decide when to flag a purchase, I gave it the expectation that is was basically a blacklist.

Simple enough. I set one filter of let me know when an order over $500 is made.
It flagged every single $30 order as possibly fraudulent.

Delete. I'll stick with the regular shopify fraud analysis.

This app allows for the creation of super specific rules which is great to stop the EXACT SAME fraudulent order from happening again but fraudsters aren’t stupid. They change emails, use a different IP address, order different product. I literally didn’t even waste my time configuring a single rule once I saw how it worked as I knew it would be a complete waste of time. What would actually be powerful is if you were able to use the fraud analysis result and use it within the fraud filter app. Being able to cancel out all orders with High fraud risk for example - that would be powerful. I asked 3 times if this could be done but kept getting the same recycled script from the help desk so gave up. Do better Shopify.

Come on Shopify what a STUPID APP! Your application has fraud alerts already, why would you not tie these into this app? How stupid are your developers. All fraud cases are generally one time customers, how the hell are we supposed to set a filter on them? The filter is the fraud analysis thats already been done.

Pathetic App. Do not use this app. This app will definitely cancel your orders but will not reverse/refund the amount.