Fraud Filter , 209件のレビュー
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Very pleased with this app. I would recommend.
Don't waste your time, it doesn't work. Just got off the Shopify support chat where they confirmed it doesn't work. They recommended a different app. Not sure why this is even in the app store, it's just wasting all our time.
does what it says it does. Thank you.
Great little app that allows you to create rules and flag potential fraud orders. We've been using it on our online store selling gifts for men for a couple of years and it has worked very well for us.
WASTE OF TIME DOESN'T WORK! DOESN'T WORK DOESN'T BLOCK ANYTHING, ANYTHING, DOESN'T WORK AT ALL... USELESS NEVER WORKED SINCE 2016.... THAT IS WHY IT IS FREE.
Great way to detect fraud at the customer level before you fulfill the order.
I'm confused on the amount of 1 star reviews for this app. It works for me. It's clunky to setup and configure, but it works.
The clunkyness should be resolved.
"The filter will act on the order only if all of these rules match."
There should be an option to any an "ALL" and "OR" rule instead of having to enter in 3-5 different rules.
Thank you for writing your review and for providing us with your detailed feedback and suggestion. This is definitely helpful and I'll be passing it along to our developers for review. Thanks again! - Julie, Shopify Support
Very important feature - almost everywhere in the world!
Does not work with digital goods! I have lost lots of money to clients who received their digital goods anyways AND got refunded because their order was cancelled (after sending the confirmation WITH the link to the digital good).
Hi, there. We are sorry to hear you ran into this problem and thank you for taking the time to share this review and for highlighting these issues. Fraud Filter cannot cancel orders that have already been paid and fulfilled. Once a Digital Download is purchased, it's automatically paid and fulfilled, even if the customer is flagged as a risk. Furthermore, the customer automatically receives the product once it's been paid for, so by the time the order is cancelled the customer already has the product.
We can see why some of these issues would be a problem for some of our merchants, like yourself and we would be happy to pass your feedback along to our developers for future considerations. Although we cannot guarantee updates to this in the future, the more requests we get from our merchants the better the chance for future updates.
Alternatively, you could look into using an app like "SendOwl" for your digital downloads. SendOwl does integrate with Fraud Filter and can be set up with a 30-second delay between the order being paid and fulfilled, which gives Fraud Filter enough time to cancel orders before the product is sent. If you wish to try this out, feel free to check out SendOwl on our app store here https://bit.ly/3kpD7p6 for more information. Thanks again! -Marty, Shopify Support
Not a very well developed app. Disappointing coming from official Shopify. The rulesets are limited to 'AND' only. You cannot do 'OR' rules. Also, it only cancels the order being placed instead of preventing the order from being placed in the first place. That means you are still paying processing fees to Shopify. Please improve this app as Fraud prevention is a critical part of any online store.
Thank you for taking the time and sharing this feedback with us. We're sorry to hear that Fraud Filter was unable to meet your needs and we would be happy to pass your feedback along to our development team for further review. We appreciate the constructive feedback and we hope to see improvements in future releases. Thanks again. -Elias, Shopify Support