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I really feel like Shopify doesn't give a single F about fraud. This app is a joke and a slap in the face to customers. Shopify might as well be in bed with the thieves. You provide a platform but you don't do anything to help me protect my customers. They are essentially your customers too Shopify!
It's a pretty average app. I can't tell if its protecting me much.
With some work it could be great.
Geeky apparel store:
https://threadiverseapparel.com/
This app is great, Fraud Filter has helped saved a lot of time and money for Torres Targets and our website www.torrestargets.com
this app as dangerous and wasteful as it gives you false sense of security,
filters do not work!!!
We lost a lot of money due to chargebacks
It is extremely irresponsible for Shopify to offer this app to us in the first place!!!
Hey, there. Thanks for taking the time to leave your feedback here. I'm sorry to hear the filters you've setup in the app don't seem to be working. We'd like to help you troubleshoot that so we can get the app working for you! Please reach out to our Support team via our Help Center: https://bit.ly/2AWw5VA. Thank you. - Brie, Shopify Support
Nope, it simply doesn't work. I made a few test orders after setting up all the filters. It did not cancel any order. Didn't expect this from the official Shopify devs. I suppose most of the devs at Shopify are not competent enough.
Hi, there. Sorry to hear that you're having issues with Fraud Filter. I'd recommend trying the app with a different browser or device to see if the issue persists. You can also try clearing your browser's caches to see if that helps.
If the issue continues to persist, please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account. Our Support team would be happy to continue assisting you with this through live chat, email, or callback. Thanks! -Elias, Shopify Support
I set up several filters and none of them worked. Waste of time.
This app is terrible. The filters it allows you to stop orders are completely unhelpful - unless you happen to know the exact email address, IP address or other specific information that the criminal will use, it doesn't help. I'm not sure why it's designed this way because its a Shopify app and Shopify is actually very good at flagging fraud orders. But it doesn't allow you to automatically block or cancel orders that it believes are fraudulent.
hey i set up a filter to give flag when order count is greater then 1. but its not working. previously it was working but now it stopped working all of a sudden
Hello. Do you have multiple rules for this fraud filter? If so, the filter can only act if an order matches all rules in the set. We're happy to take a closer look at the settings with you to determine what may have changed. Please get in touch with our team via the Shopify Help Center: bit.ly/2AWw5VA. -Sophia, Shopify Support
This app does not work. It hasn't blocked a single order placed by email addresses we have blocked through the app.
Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't had a positive experience with the app to this point. Please feel free to reach out to our support team so we can do some troubleshooting and make sure the app is set up properly: https://bit.ly/3e61ynh. Warm regards! -Oliver
Doesn't work well.. It does not filter accurately. Keeping it just because it's free..?