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Easy to use and quick to install! Stopped a lot of headaches with fraudulent orders
Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear the filters you've set up in the app don't seem to be working as expected. I'd encourage you to connect with our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our advisors to get this resolved. - Blair, Shopify Support
No more fraudulent orders since getting this app!
Thank you so much for this great addition to our luxury home good store!
Good app to detect them scammers. A great thing that they don't promote is that you can block freight forwarders that can really be an issue with chargebacks. We blocked them ALL for our Home and garden site https://wroughtironhaven.com. You can to here's a zip list Id recommend blocking: 97230,92683,10469,11212,33198,33178,33166,33195,33122,33126
It's a good app and adequately blocks customers. For anybody complaining about the app not working, for the blocking feature to work the filter must contain all of the attributes to block the customer. For example, when setting up a filter, only include one attribute because for the filter to work it needs to meet all of the attributes. 10/10
Easy to setup and works great for us. Thanks!
Has been useful for alerting to staff to unwanted buyers. Unfortunately it will not prevent these buyers checking out so we lose transaction fees when we cancel the orders. Tried to use it to day and it is broken.
Thank you for your review. You should be able to filter out those buyers by adding their IP address or email as a filter in the app. If this isn't functioning properly, please contact our support team and we can look into it further: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
it works the way it should, but too bad it doesn't allow IP address blocking.
Useless. It does not allow you to apply a filter on the "Shopify fraud detection system score" Looks like everyone has accessed for this.
You have not problems charging us $ for fraud chargeback. or $ to use our our payment gateways that have this function.
Thank you for this feedback. I'll be sure to pass that on to our developers for you and submit this as a feature request on your behalf. - Brie, Shopify Support