Avaliações (212)

Avaliação geral
2,3
Pontuação por nível de classificação
  • 31% das classificações são de 5 estrelas
  • 8% das classificações são de 4 estrelas
  • 7% das classificações são de 3 estrelas
  • 9% das classificações são de 2 estrelas
  • 45% das classificações são de 1 estrelas
20 de novembro de 2023

The filter DOES work, but you need to understand how to use it. I'll tell you how to set things up so it works 100% of the time.

1. The FIRST rule triggered is the ONLY rule processed.
that means that if you have a rule for "flag all orders from Germany"
and another rule for "Cancel Jane Doe from Germany"
the First rule will trigger first and say "Warning, this order is from Germany".
The rule for Jane Doe will never be triggered.

2. The rules are VERY SPECIFIC.
If you want to flag Jane Doe who lives at 123 Main Street, you must do it in a specific manner: Billing Address 1 (CONTAINS) "Main"
You're sorting and flagging any billing address that contains the word MAIN in it.
Why? Because Jane doe could put in 123 Main St. and bypass the filter because it wasn't exactly 123 Main Street.

3. EVERY SINGLE ITEM MUST MATCH FOR THE RULE TO TRIGGER
That means if your rule is matching Name, Address, and Phone ALL of them must be present and match exactly before the rule triggers. So you need to set up individual rules for each part of the fraudster.
You need one rule that (CONTAINS) the Phone number eg. 5043684444
You need one rule that (CONTAINS) the first part of the email address eg. "Fraudster@"
You need one rule for JUST the Billing address and Zip code. eg. Main and 70054
You need one rule for JUST the Shipping address and Zip code. eg. Main and 70054

And that's how it will work 100% every single time. If it's failing, you've not set it up properly.

Picture of Rules:
1: https://i.imgur.com/JE6uOJ6.png
2: https://i.imgur.com/UuXCKCP.png
3: https://i.imgur.com/jJxcLaF.png
I have 115 pages of them, and they work.

-=-=-=-=-=-=-=-=-=-
Now, on to my complaints:
Shopify, you need to make it so I can sort by the Rule Name. OMG, please, make this happen.
Also, WHY WHY WHY for the love of gawd, do I have to go through 125 pages before I can edit the last rule I created? And WHY do you refresh the screen back to page one after I save the changes? Did I hurt you? or are you just evil? :( :(
I need to be able to specify a page of rules, and you need to stop sending me back to page one whenever I change a rule. Okay? thanks, love ya!

ShoeNami
Estados Unidos
Over 4 years usando a aplicação
Questão respondida por Shopify 24 de novembro de 2023

HI, there! Thanks for providing your feedback. I have submitted your feature requests to our developers for future consideration. Thanks again! Great ideas. - Skye, Shopify Support

12 de dezembro de 2017

It's nice to have peace of mind about orders. However, it would save space and eliminate clutter if there was an option to create a rule for multiple addresses. I occasionally get suspicious inquiries and I would like to put them all under one rule that would filter ANY address in the rule. That would be much more useful than having an individual filter for each address because the filter needs ALL addresses in order to work.
In other words, I'd like to be able to have a single rule that filters ANY address in a list.

Flotsam From Michigan
Estados Unidos
Over 8 years usando a aplicação
1 de agosto de 2017

Luckily, I've never had to use this app but I like that I have this already set up on my store... just in case.

Teemax Online
Estados Unidos
About 6 years usando a aplicação
3 de maio de 2019

I have been using Fraud Filter for a few years now. Very happy with this app, easy to install & set up. Highly recommend.

The Anti Life Ltd
Reino Unido
Almost 5 years usando a aplicação
13 de setembro de 2018

I'm relatively new to the app, and some of the features aren't as clear cut as I'd like. Still, the app does work. I put the first and last name of someone that I wanted blocked, and that person is now no longer able to order from my store using that name.

Chester Leo: The Puppy Dog!
Estados Unidos
About 4 years usando a aplicação
15 de abril de 2016

Another decent shopify app worth installing.

Precisionhydration
Reino Unido
About 4 years usando a aplicação
29 de novembro de 2016

It worked great. Could have been a little more intuitive though.

Jensen Bros
Estados Unidos
About 4 years usando a aplicação
11 de janeiro de 2017

Works as stated! Great app. I wish it were more powerful

Texasbeautysupplies
Estados Unidos
Over 2 years usando a aplicação
Editado a 26 de janeiro de 2017

Try it and you wont be disappointed. It works in the background to weed out suspected fraud

Random Swag
Estados Unidos
About 2 years usando a aplicação
23 de agosto de 2017

Very helpful app for stopping all kinds of fraudulent orders. The setup can be a bit confusing and tedious, but once you get it set up correctly it really helps save you a lot of time...and time is money.

Elevated Vaping
Estados Unidos
About 2 years usando a aplicação