Fraud Filter , 193 recensioner
En general es bastante útil, ayuda a detectar la gran mayoría de intentos de estafa, pero la automatización de reglas es complicada de utilizar y no encontré ninguna manera de que cancele de manera automática los pedidos con alta posibilidad de fraude.
Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear the filters you've set up in the app don't seem to be working as expected. I'd encourage you to connect with our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our advisors to get this resolved. - Blair, Shopify Support
It won't allow you to make a requirement for the BILL TO and SHIP TO addresses to be the same. This is key to stopping fraud for us. Credit card owner is never the person fraudulently using the card, and buying and having delivered our products. It is going to a different home address. Therefore making it obvious that two different addresses are needed in defrauding a company of their consumer good. Basic knowledge in fraudulent activity and easy solve for Shopify but they haven't.
Thank you for your review. I can definitely appreciate your need to prevent orders with high risk status. As such, I have shared your feedback with our developers for consideration.
In the meantime I do want to draw your attention to Shopify's built in fraud detection (https://bit.ly/3SAfef3) services. By switching to manual payment captures (https://bit.ly/3ZgomYY) and reviewing each flag you can choose to decline such orders. -Olivia, Shopify Support
I'm disappointed that there are only "AND" statements, not "OR". We should be able to put all banned customers in one single rule instead of creating a separate rule for every customer which gets messy and is not useful.
Also, it should be a function in the original Shopify to be able to ban customers from VISITING our webiste + ORDERING on it, not a separate app. I'd prefer some people not to have access to my store at all, cause they can still go around and do damage to my reputation by spamming negative reviews in an abusive way or spam customer service.
Thank you for taking the time to share your feedback with us. We appreciate your business needs and this helps us better our products and offerings in the future. I have shared your comments back with our product development team for consideration. -Olivia, Shopify Support
I don't recommend it. The parameters are extremely limited, I put in some straightforward ones just to try to get it to work at all and those didn't work. Support was not helpful and just gave me a list for better apps that are not free instead of understanding this app enough to help me get an use out of it. You should also have a couple of examples that would commonly be used and actually work with the app.
Thank you for taking the time to share your feedback here. I would encourage you to contact support again with some concrete examples of orders that met your parameters and still came through. If the parameters aren't working as expected, our support team should be able to help you troubleshoot those or escalate you to a technical specialist.
As well, I can definitely appreciate how helpful it would be to have a help doc of example perameters. I'll be sure to pass that on to our development team as a request. Thank you. - Brie, Shopify Support
It's a good app and adequately blocks customers. For anybody complaining about the app not working, for the blocking feature to work the filter must contain all of the attributes to block the customer. For example, when setting up a filter, only include one attribute because for the filter to work it needs to meet all of the attributes. 10/10
This isnt terrible, honestly. The only probalem is that you need to set up one rule for email, then another rule for address and another rule for name. The more criteria you have on a rule the less effective it is. This is good at setting up single point rules. Such as email block. But not email + address.
Hey, there. Thank you for taking the time to leave us a review for Fraud Filter. We appreciate the feedback you've provided us here. With so many rules, there are times where too many of these rules being in effect may impact a shop's ability to keep all potential fraudsters out. I've gone ahead and passed the feedback you provided us here to our Product Team so they can consider adapting these rules in a future update. I can't comment on what the result of your feedback may be, but you can be confident that our team is aware of your review. Thanks again! -Imogen, Shopify Support
ok ok Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Pathetic App. Do not use this app. This app will definitely cancel your orders but will not reverse/refund the amount.
Hey, there. Thank you for reaching out and bringing this to our attention. When setting up rules for Fraud Filter, there is an additional option that allows you to 'Refund transaction amount' and refund the order. That being said, if you need help with setting this up, then we'd be happy to continue assisting you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Not a very well developed app. Disappointing coming from official Shopify. The rulesets are limited to 'AND' only. You cannot do 'OR' rules. Also, it only cancels the order being placed instead of preventing the order from being placed in the first place. That means you are still paying processing fees to Shopify. Please improve this app as Fraud prevention is a critical part of any online store.
Thank you for taking the time and sharing this feedback with us. We're sorry to hear that Fraud Filter was unable to meet your needs and we would be happy to pass your feedback along to our development team for further review. We appreciate the constructive feedback and we hope to see improvements in future releases. Thanks again. -Elias, Shopify Support