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does not work
Hello!
Thanks for reaching out and sharing your review.
You mentioned you're having issues with the app and our team would like to better understand what specific issues you're experiencing. If you'd like, you can connect with our team through the Shopify Help Center (https://shopify.link/vRnL) so we can troubleshoot effectively. -Victoria, Shopify Support.
Simple functionality, only really useful for preventing orders from high-risk countries and/or known fraudsters. Better functionality is provided by several risk management apps now available in the app store. Search for Riskified, Signifyd, and Sift Science for a few better options.
Not great but free.
One big problem is that it won't cancel a known fraudulent deal before the transaction takes place. So you can end up with Paypal fees after you reverse it.
Simple fix I think.
Luckily, I've never had to use this app but I like that I have this already set up on my store... just in case.
a great way to keep out unwanted guests
We unfortunately had an incident where a customer bought goods for a substantial amount and goods were dispatched. Your app allowed us to get a great deal of information that we could pass onto the police. The police were super impressed with the information we could provide them and did not just leave our case in pile. They have enough data to pursue the case.
I setup 5 rules to prevent a customer from placing orders on my site. None of them worked. Useless app.
As @Sinimabeats put, this App is great until it comes to sites selling digital downloads. The App indeed does flag, cancel and refund these orders, but it cannot do anything to stop the payment being made altogether.
On a digital downloads store, once the payment has been made, the digital item is automatically sent, regardless of if the order is cancelled or refunded.
The controls in the App are nice and simple. If they created a function to block the payment being made if the rules are met, then this would be an nearly ideal App for users looking to block fraudsters on a digital downloads store.
Doesn't do anything... Have had multiple fraud orders always from same IP address, so setup a IP block... and the fraud orders keep coming in... no warning, no cancelled orders... I tried both settings nothing does anything
Garbage App,
It doesn't work right 50% of the time. It cancel's peoples orders when its not supposed to. Way to finnicky.