Recensioner (214)

Helhetsomdöme
2,5
Antal per omdömesnivå
  • 31 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 7 % av omdömena har 3 stjärnor
  • 9 % av omdömena har 2 stjärnor
  • 45 % av omdömena har 1 stjärnor
28 maj 2020

Shopify needs to remove this. The filters do not work, continued fraudulent orders from blocked IP addresses. I will look elsewhere this app is not fit for purpose.

Kickfootwear
Storbritannien
Nästan 3 år användning av appen
6 juli 2021

IT DOESN'T WORK. COULD SHOPIFY ACTUALLY FIX THIS APP RATHER THAN GIVING EVERYONE CORPORATE ROBOTIC REPLIES???

Shire Bikes - Parts & Accesories suitable for Monkey Bikes
Storbritannien
Nästan 3 år användning av appen
Shopify svarade 13 juli 2021

Hey, there. Thank you for taking the time and sharing this feedback with us. If our guide for Fraud Filter (https://bit.ly/3hEwLSg) isn't able to help you set up our app, then this is something that our Support team can help you with. Our Support team will be able to take a closer look at your account and assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers. -Elias, Shopify Support

14 november 2017

This app doesn't work, we've set filters upon filters and none of the orders get caught. Don't waste your time.

Eightcig
USA
Nästan 3 år användning av appen
22 februari 2021

This app only works if you create a single list for each email you are blocking. There is no way to adjust the filter to search for OR only AND. So if you put two emails into one list - it assumes you need both conditions to work (and then does not). This seems like a major development oversight by Shopify - should allow for AND and OR filtering so users can create one list and add names to it versus create a list for EACH individual email. Please fix ASAP.

Nohble
USA
Mer än 2 år användning av appen
Shopify svarade 22 februari 2021

Thank you for writing your review and for highlighting this issue. I can see why this would be a problem when creating lists within the app, so will be sure to pass your feedback onto our development team for them to review. -Victor, Shopify Support

3 november 2015

Been using this app for over a year now and it doesn't work well at all. It allows repeat fraud even when a rule has been made against an address and phone number etc. Keeping it simply because i have a stored list of fraud info to reference off.

Addamonline
Irland
Mer än 2 år användning av appen
17 december 2018

Has never worked properly. Does not block anyone, any email address, country etc. Therefore still getting Indonesian and Malaysian orders that should never get through that we have to cancel manually.

J&B Menswear Ltd, Norwich
Storbritannien
Mer än 2 år användning av appen
6 mars 2018

This app does not work, and we mean at all! The app was designed with all the right elements in place, but somehow it was not plugged to shopify stores to actually do the job.

Pixellogo
Kanada
Ungefär 2 år användning av appen
8 april 2021

This worked OK up until the other day. Now it will not even load the page where I had all of my filters listed. I hope I don't loose them all, that would be horrible. We have blocked many people from ordering again with this app. I wish it still worked.

Superfly Bonsai
USA
Ungefär 2 år användning av appen
Shopify svarade 26 april 2021

I'm sorry to hear that you've had this issue and thank you for leaving your feedback with us here. I would recommend logging into your store in another browser or device to see if the issue is also present there, and if it isn't, you can try clearing your cache in your original browser or device to see if that helps.

If the problem persists, please reach out to our support team directly so that they can authenticate you on the store and take a closer look at this for you. You can reach them here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

21 mars 2014

Not very useful when you use 3rd party fulfilment and your store is set to auto fulfil orders.

Give the app the power to fulfil or not fulfil orders based on its filters. Then it has value for the many thousands of customers using 3rd party fulfilment services.

Also a separate database of customers that have been flagged as warning would be good, then other shops that get my fraudulent customers would get a waring and a held order for them to look into.

Tongkat Fitness USA
Storbritannien
Ungefär 2 år användning av appen
9 juli 2022

Doesn't seem to work. I am trying a block a specific customer from buying any products or contacting me via my store contact form (the person keeps harassing me with offensive messages) but regardless of what rule I create it makes no difference. Really disappointed. Any help making that work?

THE CASEMAKER
USA
Nästan 2 år användning av appen
Shopify svarade 30 juli 2022

Thank you for reaching out and bringing this to our attention. While Fraud Filter doesn't prevent customers from messaging you, you can block them from checking out on your store. If you'd like to block someone from contacting you, then you can block their email through the inbox from your email provider.

That being said, to block customers from checking out, you can block them using their email or IP address. If you'd like to learn more about Fraud Filter, then please take a look at our guide here: https://bit.ly/3hEwLSg.

If you need further assistance with setting up Fraud Filter rules, then we'd be happy to assist you through live chat, callback, or email. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support